Category: Retail & eCommerce

Shopee’s logistics partners dispel concerns over monopoly allegations

Shopee‘s logistics service partners have expressed their support for continued partnerships with the e-commerce company, citing the positive impact on their businesses and communities. 

PT Tiki Lintas Nugraha Ekakurir, known as JNE, noted it had successfully collaborated with Shopee as a logistics partner for the past eight years. “Our strong relationship with Shopee is grounded in our joint commitment to developing the digital economy and integrating JNE’s logistics system with Shopee technology,” JNE SVP and Marketing Group Head Eri Palgunadi said. 

Since 2016, the partnership has seen significant success, as the demand for logistics services driven by the increasing number of MSME players utilizing Shopee’s sales channels continues to surge. The 33-year-old company plans to continue working with Shopee, and remains committed to innovating its technology and services to support the growth of Indonesian MSMEs. 

On May 28, the state-owned courier and logistics service company PT Pos Indonesia (PosID) awarded Shopee as Best Private Partner in a ceremony for partners who consistently support PosID’s work programs in the logistics sector. 

Haris, PosIND’s Director of Financial Services Business, noted “As a postal operator, courier service provider, and logistics provider, we are proud to serve millions of Shopee users by connecting sellers to buyers in 514 cities and regions in Indonesia,” he said. 

Previously, it was reported that the Business Competition Supervisory Commission (KPPU) suggested that Shopee deliberately discriminated by mass activating select delivery service companies on its seller dashboard. 

The Chairman of the E-commerce Logistics Entrepreneurs Association (APLE), Sonny Harsono, offered a different take, explaining that the priority mechanism for couriers is part of a marketing strategy, not an attempt to monopolize. Furthermore, the techniques benefit consumers. 

Sonny explained that from his observations, Shopee still provided courier service options in addition to those affiliated with the company. “Therefore, it does not meet the classification of monopoly or oligopoly,” he explained when contacted on Thursday (30/5/2024). 

There are more than three courier services on the Shopee platform, leading Sonny to suspect a misinterpretation of the marketing pattern as a violation of healthy business competition regulations, as outlined in Law No. 5 of 1999. “Our concern is that the cross-selling or cross-promotion interpretation is being misunderstood as an attempt at monopolization. Furthermore, buyers can change their delivery provider after check-out,” he said. 

“In our opinion, since Shopee still uses other logistics or courier providers, Shopee is merely utilizing marketing techniques to make services more attractive for the broader public.”

Shopee: https://shopee.co.id

Rockbird media Presents Retail & E-commerce Summit Asia 2024 – ‘Retail Revolution: Setting the Landscape Ablaze’ in Manila

Building on the resounding success of the Retail & E-commerce Summit Asia (RESA) held across Southeast Asia last year, rockbird media sets the stage for the summit’s next edition in Manila themed,  “Retail Revolution: Setting the Landscape Ablaze”.

The Philippines has emerged as a digital powerhouse, boasting 85.16 million internet users and a penetration rate of 73.1% as of 2023. With the e-commerce sector playing a pivotal role in the country’s economic landscape, the Retail & E-commerce Summit Asia 2024 comes at an opportune time to explore its evolving dynamics.

Set to take place on July 17-18, 2024, at Shangri-la The Fort, BGC, Manila, this two-day summit will serve as a platform for over 100+ C-level executives, directors, and industry leaders from renowned companies to converge, share insights, and discuss the challenges, trends, practical strategies, and innovations shaping the retail sector.

Attendees can look forward to thought-provoking speakers, engaging keynote presentations, insightful panel discussions, interactive breakout sessions, 1-to-1 meetings, and an opportunity to explore booths from various solution providers.

Embrace the future of retail! Seize this opportunity to learn, collaborate, and innovate with industry experts and peers

For more information, including registration details, the in-depth agenda, speaker updates, pricing, and more, please visit https://resa.rockbirdmedia.com/

About rockbird media

Rockbird media is an international business media company that produces B2B events and offers business solutions.

Whether it is through online media and content, must-have business intelligence and analytics, effective networking, and partnering solutions, we help businesses and professionals learn more about the latest trends, and know more about their customers, peers, and competition, to make that decision that allows them to grow.

For more information, contact lyra@rockbirdmedia.com. 

Elevate Your Sleep Game This World Health Day with LAC

Despite the well-known importance of sleep for physical and mental well-being, a significant portion of Singaporeans find themselves grappling with chronic sleep deprivation. According to a recent study published by YouGovsg, Singaporeans have been deemed to be the most sleep-deprived globally. Only 1 in 4 Singaporeans have an ideal sleep cycle of 7 hours or more, with insomnia being a highly common sleep disorder that affects up to 15.3% of the local population. This phenomenon has far-reaching implications for individual health, productivity, and overall societal well-being.

LAC understands the importance of the role that sleep plays in our day to day overall wellbeing. In conjunction with World Health Day, LAC is looking to raise awareness among Singaporeans from all walks of life who are struggling with having healthy sleep habits, highlighting the importance of having adequate sleep and how it enhances their overall well-being.

LAC’s TriAction Sleep Formula, formulated with a blend of ingredients such as Valerian Root, Saffron Extract, Magnesium and Melatonin helps to regulate sleep cycle and supports relaxation throughout the entire duration. Unlike conventional sleep aids that offer temporary respite but risk fostering dependency, LAC’s TriAction Sleep Formula harnesses the power of a proprietary blend of ingredients and herbs, offering a non-habit forming solution for those grappling with sleep disturbances. Engineered with triple-layer technology, it ensures both immediate and sustained release, fostering not only relaxation but also an elevated sleep experience.

Insufficient sleep also poses a significant risk of fat accumulation in the liver, a fact often overlooked. Enter LAC’s Liver Protector, meticulously crafted with ingredients drawn from traditional Chinese medicine such as Sanchi and Red Peony Root. The potent elements found in LAC’s Liver Protector aid in detoxifying the body, combating lipid build up and restoring hormonal imbalance, reducing the risk of liver disease that is often associated with poor or inadequate sleep.

2024 U.S. Open Polo Championship(R) Closes Out Historic High-Goal Season at the Sport’s Premier Destination in Palm Beach County, Florida

  • Global Sports Brand U.S. Polo Assn. Supports the U.S. Open Polo Championship

The 2024 U.S. Open Polo Championship® has officially closed out the American high-goal polo season at the USPA National Polo Center (NPC), the sport’s premier destination. The historic tournament was played from March 22 to April 21 and ended with a thrilling win by La Dolfina over Valiente in a score of 10-7 in front of a record crowd.

The U.S. Open Polo Championship is universally considered the most prestigious tournament in the United States and showcases some of the world’s best polo players and equine athletes. The sport-inspired U.S. Polo Assn. brand supported the historic U.S. Open Polo Championship by co-branding jerseys for teams, elevating NPC staff uniforms, umpire outfitting, player prizes, and monetary donations to several charities.

Held at the U.S. Polo Assn. Stadium Field at NPC, the U.S. Open Polo Championship Final was played in front of a sold-out crowd and broadcast to a large global audience across multiple ESPN platforms. Event attendees watched the historic match from the sidelines, in stadium boxes, tailgate tents, the grandstands, or from the U.S. Polo Assn. MVP Lounge, home to the luxurious Sunday Polo Brunch. Sports fans at the tournament also had the opportunity to shop for Official U.S. Open Polo Championship Merchandise, sold exclusively on-site at the NPC Retail Shop.

The action-packed final game on Sunday, April 21, was fast-paced and filled with great plays from the world’s best players on both teams, such as Alejandro Aznar, Poroto Cambiaso, Rufino Merlos, and Tomas Panelo on La Dolfina and Adolfo Cambiaso, Mariano ‘Peke’ Gonzalez Jr., Paco de Narvaez Jr., and Joaquin ‘Pelo’ Vilgre La Madrid on Valiente. For the first time, the rivalry between father Adolfo Cambiaso, on Valiente, and son Poroto Cambiaso, on La Dolfina, faced off in the U.S. Open Polo Championship, captivating spectators as they battled for victory. La Dolfina prevailed in the closing minutes of the 6th chukker, taking home the illustrious U.S. Open Polo Championship title and the highly coveted trophy for the first time in organization history. La Dolfina’s goals were collectively scored by Poroto Cambiaso with three goals, his second appearance in the U.S. Open Polo Championship, Rufina Merlos with one goal during his tournament debut, and a team-high of six goals by Tomas Panelo during his first appearance in the tournament.

“Congratulations to La Dolfina on an incredibly well-fought victory in one of the sport’s most historic tournaments, the U.S. Open Polo Championship. All teams throughout this tournament and others during the American high-goal season at the USPA National Polo Center are excellent examples of sportsmanship, teamwork, and dedication to the sport of polo,” said Stewart Armstrong, Chairman of the United States Polo Association. “Thank you to all of our athletes, sponsors, and sports fans for making this another unforgettable season for the United States Polo Association.”

Throughout the season, U.S. Polo Assn., the official brand of the United States Polo Association (USPA), has donated some $100,000 to polo charities and equine welfare, including the following organizations: Homes for Horses Coalition, Museum of Polo and Hall of Fame, Polo for Life, Polo Players Support Group, Polo Pony Rescue, Polo Training Foundation, Replay Polo, Retired Racehorse Project, St. Mary’s Medical Center, Vinceremos Therapeutic Riding Center, and Work to Ride Program.

“U.S. Polo Assn. is honored to once again support the U.S. Open Polo Championship and promote sports tourism in beautiful Palm Beach County through iconic tournaments held at the USPA National Polo Center and shown on ESPN platforms. This historic tournament is one of the top sporting events of the spring season, alongside NCAA Basketball, The Masters, and the Kentucky Derby,” said J. Michael Prince, President and CEO of USPA Global, the company that manages the multi-billion-dollar U.S. Polo Assn. brand. “As another successful high-goal, American season is closed out, we look forward to next year and bringing the sport of polo to even more sports fans and consumers locally and around the world.”

Relive the excitement by watching the broadcast of the U.S. Open Polo Championship on ESPN2 on Sunday, April 28, at 8:30 p.m. EDT, as well as on ESPNews and ESPN Deportes in the Spanish language. Check your local listing for air times.

About U.S. Polo Assn. and USPA Global
U.S. Polo Assn. is the official brand of the United States Polo Association (USPA), the governing body for the sport of polo in the United States and one of the country’s oldest sports governing bodies, founded in 1890. With a multi-billion-dollar global footprint and worldwide distribution through more than 1,100 U.S. Polo Assn. retail stores as well as thousands of additional points of distribution, U.S. Polo Assn. offers apparel, accessories, and footwear for men, women, and children in more than 190 countries worldwide. A recent, multi-year deal with ESPN to broadcast several of the premier polo championships in the world, sponsored by U.S. Polo Assn., has made the thrilling sport accessible to millions of sports fans globally for the very first time.

U.S. Polo Assn. has consistently been named one of the top global sports licensors alongside the NFL, NBA, and MLB, according to License Global. In addition, the sport-inspired brand is being recognized around the world with awards for global growth, expansion, licensing, and digital growth. Due to its tremendous success as a global brand, particularly in the last five years, U.S. Polo Assn. has been featured in Forbes, Fortune, Modern Retail, and GQ as well as on Yahoo Finance and Bloomberg, among many other noteworthy media sources around the world.

For more information, visit uspoloassnglobal.com and follow @uspoloassn.

USPA Global is a subsidiary of the USPA and manages the global, multi-billion-dollar U.S. Polo Assn. brand. Through its subsidiary, Global Polo Entertainment (GPE), USPA Global also manages Global Polo TV, which provides sports and lifestyle content. For more sports content, visit globalpolo.com.

About the United States Polo Association® (USPA)
The United States Polo Association was organized and exists for the purposes of promoting the game of polo, coordinating the activities of its Member Clubs and Registered Players, arranging and supervising polo tournaments, competitions, and games, and providing rules, handicaps, and conditions for those tournaments, competitions, and games, including the safety and welfare of participants and mounts. Founded in 1890, the USPA is the national governing body for the sport of polo. The USPA is currently comprised of almost 200 member clubs with thousands of individual members and oversees 40 national tournaments. For more information, please visit uspolo.org.

Contact Information
Stacey Kovalsky
VP Global PR and Communications
skovalsky@uspagl.com
+001.561.790.8036

Shannon Stilson
VP, Sports Marketing & Media
sstilson@uspagl.com
+001.561.227.6994

SOURCE: USPA Global Licensing Inc.

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View the original press release on newswire.com.

CleverTap bags ten prestigious awards at the 2024 Stevie Awards

CleverTap, the all-in-one engagement platform, bags ten prestigious awards at the 2024 Stevie Awards, the world’s premier business awards platform. The company received global recognition winning several awards along with its customers, for various innovative campaigns with Ooredoo Group, SonyLIV, Decathlon, and The Times of India. The company also won several awards for technology and product innovation and for building a strategic partner approach to customer service. 

The Stevie Awards are widely considered to be the world’s premier awards for achievement in business, conferring recognition for achievement in programs for 22 years. CleverTap wins big at the Global 18th Annual Sales and Customer Service awards held at the Bellagio, Las Vegas, and 11th Annual Stevie Asia-Pacific Awards for excellence in technology development, building solutions for businesses, and creating a holistic approach to customer service from onboarding to support to success.

The Stevie Awards for Sales & Customer Service are open to all organizations worldwide, and recognize the achievements of sales, customer service, and professionals.

Stevie recognized organizations across the globe and this year witnessed more than 2,300 nominations for Stevie Sales & Customer Service Awards and over 1,000 nominations from organizations across the Asia-Pacific region in categories such as Excellence in Innovation in Products & Services, Innovative Management, and Innovation in Corporate Websites, among many others.

The awards that CleverTap won this year include: 

CleverTap winning together with customers:

  • Ooredoo and CleverTap win gold for innovation in business information apps, for revolutionizing app engagement with a holistic approach to customer engagement
  • The Times of India and CleverTap win gold for innovation in general information apps, for pioneering AI-powered personalization behind the news headlines
  • SonyLIV and CleverTap win bronze for innovation in entertainment apps, for revolutionizing real-time sports entertainment for the 19th asian games campaign
  • Decathlon and CleverTap win bronze for innovation in shopping or e-commerce apps, for revolutionizing retail by crafting advanced personalized shopping experiences

Product Innovation Awards: 

  • CleverTap bags gold for innovation in business-to-business products & services as the all-in-one pioneer in customer engagement and retention solutions for businesses 
  • CleverTap wins silver for its achievement in product innovation category, for revolutionizing customer engagement with innovative solutions
  • CleverTap bags silver for innovation in technology development

Customer Service Awards: 

  • CleverTap wins gold for being a strategic partner in growth through customer-centric service innovation for its customers and gets recognised for innovation in customer service management, planning & practice category
  • CleverTap bags silver in best customer engagement initiative category for building a holistic approach to customer engagement, from onboarding, support to success
  • CleverTap wins silver for revolutionizing customer experience becoming a strategic partner in the customer journey in achievement in customer experience category

Gold, Silver and Bronze Stevie Award winners were determined by a rigorous process of evaluation with the average scores of more than 100 distinguished industry practitioners in February and March.

“The 11th edition of the Asia-Pacific Stevie Awards attracted many remarkable nominations,” said Stevie Awards president Maggie Miller. “The organizations that won this year have demonstrated that they are committed to being innovative, and we applaud them for their perseverance and creativity. We look forward to celebrating many of this year’s winners during our awards banquet on 24 May.”

“We are honored to have bagged multiple awards at the 2024 Stevie Awards. Stevie 2024 is special for us as we have received multiple recognitions across various domains, including our products, customer service, and collaborations with customers while innovating solutions for each industry. It is a testament to our relentless pursuit of helping our customers achieve their business goals by maximizing customer lifetime value,” said Sidharth Malik, CEO, CleverTap. He further added, “This recognition underscores the importance of being a strategic partner to customers and understanding each customer’s unique priorities and delivering measurable outcomes. These award wins are as much for our fellow CTzens as they are for our customers. It is the dedication and efforts of teams across functions that has helped us do the award-winning work. The Stevie wins will further motivate us to continue innovating and exceeding expectations.”

About CleverTap

CleverTap is the all-in-one engagement platform that helps brands unlock limitless customer lifetime value by helping them create personalised experiences to retain their most valuable customers. The platform empowers businesses to orchestrate experiences for individuals across their lifecycles and design personalised journeys that span a lifetime. It offers analytics encompassing every aspect of the lifecycle, enabling businesses to measure and optimise each experience in real-time. Its unique AI capability is insightful, empathetic, and prescriptive, facilitating smarter and faster decisions. The all-in-one platform unifies experiences from every touchpoint, paving the way for a new era of customer engagement.

The platform is powered by TesseractDB™ – the world’s first purpose-built database for customer engagement, offering both speed and economies of scale.

CleverTap is trusted by 2000 customers, including Electronic Arts, TiltingPoint, Gamebasics, Big Fish, MobilityWare, TED, English Premier League, TD Bank, Carousell, AirAsia, Papa John’s, and Tesco.

Backed by leading investors such as Peak XV Partners, Tiger Global, Accel, CDPQ, and 360 One, the company is headquartered in Mountain View, California, with presence in San Francisco, New York, São Paulo, Bogota, London, Amsterdam, Sofia, Dubai, Mumbai, Bangalore, Singapore, and Jakarta.

For more information, visit clevertap.com or follow us on:
LinkedIn: https://www.linkedin.com/company/clevertap/ 
X: https://twitter.com/CleverTap 

About the Stevie® Awards

Stevie Awards are conferred in nine programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, the Middle East & North Africa Stevie Awards, The American Business Awards®, The International Business Awards®, the Stevie Awards for Great Employers, and the Stevie Awards for Sales & Customer Service, the new Stevie Awards for Technology Excellence, and the Stevie Awards for Women in Business,. Stevie Awards competitions receive more than 12,000 entries each year from organizations in more than 70 nations. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at http://www.StevieAwards.com .

Sponsors and partners of the 2024 Asia-Pacific Stevie Awards include Adobo Magazine and PR Newswire Asia.

Forward-Looking Statements

Some of the statements in this press release may represent CleverTap’s belief in connection with future events. They may be forward-looking statements or future expectations based on currently available information. CleverTap cautions that such statements are naturally subject to risks and uncertainties that could result in the actual outcome being different from the results anticipated by the statements mentioned in the press release.

Factors such as the development of general economic conditions affecting our business, future market conditions, our ability to maintain cost advantages, uncertainty with respect to earnings, corporate actions, client concentration, reduced demand, liability or damages in our service contracts, unusual catastrophic loss events, war, political instability, changes in government policies or laws, legal restrictions impacting our business, the impact of a pandemic, epidemic, any natural calamity and other factors that are naturally beyond our control, changes in the capital markets and other circumstances may cause the actual events or results to be materially different, from those anticipated by such statements. CleverTap does not make any representation or warranty, express or implied, regarding the accuracy, completeness or updated or revised status of such statements. Therefore, in no case whatsoever will CleverTap and its affiliate companies be liable to anyone for any decision made or action taken in conjunction.

For more information:
SONY SHETTY
Director, Public Relations, CleverTap
+91 9820900036
sony@clevertap.com 

IPSHITA BALU
Consultant
Archetype
+91 9590111798
ipshita.balu@archetype.co 

Global Sports Brand U.S. Polo Assn. Delivers Record $2.4 Billion in Retail Sales for 2023, Targets $3 Billion and 1,500 U.S. Polo Assn. Stores

USPA Global has announced that U.S. Polo Assn., the official brand of the United States Polo Association (USPA), has delivered a record $2.4 billion in global retail sales in 2023.

The global sports brand’s record growth is the result of expanding its existing sizeable footprint across all regions around the world. U.S. Polo Assn. has seen a balanced growth strategy with significantly increased market share in more mature markets, such as North America and Western Europe, while delivering exponential growth in emerging markets such as Asia, Latin America, the Middle East, and India. In fact, the brand is targeting to become a billion-dollar business in India alone, as U.S. Polo Assn. is an international power brand and the top-selling casual menswear brand in the country.

The brand’s footprint is a fast-growing presence across 190 countries, with over 1,100 U.S. Polo Assn. retail stores and thousands of wholesale locations spanning department stores, sporting goods channels, and independent retailers, as well as e-commerce. U.S. Polo Assn. continues to climb the retail ranks as one of the largest global licensed sports brands in the world, ranking in the top five alongside the NFL, MLB, and NBA, according to License Global.

U.S. Polo Assn.’s strong execution has relied on a global focus regarding the brand’s worldwide store expansion. The brand has grown its global fleet to more than 1,100 U.S. Polo Assn. stores, targeting over 1,500 in the next several years. For 2023, new stores and existing strategic stores around the world have been enhanced with a more elevated brand and sports concept, providing consumers with an authentic experience when engaging with the brand.

U.S. Polo Assn. also built on its successful digital strategies to generate record growth in e-commerce with some 50 brand sites in 20 languages in 2023. U.S. Polo Assn. continues to grow its digital presence and global momentum on social media, with some 8 million followers worldwide.

“Our global team and strategic partners around the world delivered another record financial performance in 2023 while also achieving many major milestones across our product lines and global expansion efforts,” noted J. Michael Prince, President & CEO of USPA Global. “We continue to execute our aggressive product, store, digital, and international growth strategies to further expand our global footprint in key cities and markets worldwide, while also increasing the overall interest in the sport of polo.”

Prince added, “Despite the many challenges over the past several years facing global retail, U.S. Polo Assn. was able to exceed our goal of $2 billion three years early and has set a target to hit $3 billion and 1,500 U.S. Polo Assn. stores in the near future.”

True to the heritage of the brand, U.S. Polo Assn. maintains a strong connection to the sport of polo. By signing a recent landmark multi-year global deal with ESPN, the thrilling sport now has exposure to a massive global audience, extending to many parts of the world with reach to millions of households and multiple digital channels. The sport’s iconic U.S. Open Polo Championship®, which is broadcast by ESPN, now sits alongside the elite company of The Masters and Kentucky Derby as one of the country’s most prestigious spring sporting events.

In addition, the USPA now owns the USPA National Polo Center (NPC), the sport’s premier destination in North America. The 2024 American High-Goal Polo Season has brought record crowds and sellout Sundays, with the best polo in the world from January-April. Nestled in beautiful Palm Beach County, Florida, this outstanding venue spans 160 acres, encompassing multiple grass polo fields, fine dining, tennis courts, stadium seating, a swimming pool, and the NPC Retail Shop. Exciting updates to the world-class facility are slated for 2025.

“We continue to seek avenues and partnerships to expand into new global markets, as well as new and innovative areas of business. The combination of these factors, alongside our authentic connection to the sport of polo and outstanding global brand marketing, is the key to our global success,” Prince adds. “I am optimistic about the U.S. Polo Assn. global business maintaining its leadership position among its industry peers while gaining market share and our ability to reach over $3 billion in worldwide sales and 1,500 U.S. Polo Assn. retail stores in the coming years.”

“Today, I am proud to say that our U.S. Polo Assn. global ecosystem is comprehensive of both the brand and the sport, with our $2.4 billion global sport-inspired brand, a global sports content platform with ESPN, and ownership of NPC, one of the sport’s most beautiful and prestigious venues,” concludes Prince.

About U.S. Polo Assn. and USPA Global
U.S. Polo Assn. is the official brand of the United States Polo Association (USPA), the governing body for the sport of polo in the United States and one of the country’s oldest sports governing bodies, founded in 1890. With a multi-billion-dollar global footprint and worldwide distribution through more than 1,100 U.S. Polo Assn. retail stores as well as thousands of additional points of distribution, U.S. Polo Assn. offers apparel, accessories, and footwear for men, women, and children in more than 190 countries worldwide. A recent, multi-year deal with ESPN to broadcast several of the premier polo championships in the world, sponsored by U.S. Polo Assn., has made the thrilling sport accessible to millions of sports fans globally for the very first time.

U.S. Polo Assn. has consistently been named one of the top global sports licensors alongside the NFL, NBA, and MLB, according to License Global. In addition, the sport-inspired brand is being recognized around the world with awards for global growth, expansion, licensing, and digital growth. Due to its tremendous success as a global brand, particularly in the last five years, U.S. Polo Assn. has been featured in Forbes, Fortune, Modern Retail, and GQ as well as on Yahoo Finance and Bloomberg, among many other noteworthy media sources around the world.

For more information, visit uspoloassnglobal.com and follow @uspoloassn.

USPA Global is a subsidiary of the USPA and manages the global, multi-billion-dollar U.S. Polo Assn. brand, providing the sport with a long-term source of revenue. Through its subsidiary, Global Polo Entertainment (GPE), USPA Global also manages Global Polo TV, which provides sport and lifestyle content. For more sports content, visit globalpolo.com.

Contact Information
Stacey Kovalsky
VP Global PR and Communications
skovalsky@uspagl.com
+001.561.790.8036

Kaela Drake
PR & Communications Specialist
kdrake@uspagl.com
+001.561.461.8596

SOURCE: USPA Global Licensing Inc.

Presto Embarks on Regional Market Expansion: Bringing Innovative Loyalty to E-Commerce Redemption Ecosystem to Singapore and Thailand

Presto, renowned as Malaysia’s First Loyalty E-commerce Aggregator, is proud to announce its strategic expansion into the Singapore and Thailand market. The setting up of Presto operations in these countries marks the start of the company’s regional expansion, bringing its innovative loyalty to the e-commerce redemption ecosystem to a wider audience.

Having achieved monumental success by connecting over 20 million users in Malaysia through esteemed partnerships with industry giants such as Bonus Link and Touch ‘N Go eWallet, Presto is now poised to redefine the loyalty rewards landscape on a regional scale. This expansion is led by the newly appointed Managing Director, Regional Business, Jeffry Ho, alongside dedicated Country Heads for Presto Singapore and Thailand, Donn Kwong, and Nakarin Prapaiwongs, respectively, signaling growth and opportunity for Presto’s partners and members.

Presto is Malaysia’s premier Multiple Loyalty Points Redemption Hub, redefining the loyalty rewards program by ingeniously integrating it with e-commerce redemption. With a robust connection to over 20 million loyalty members, Presto offers an unparalleled selection of over 20,000 products ranging from health and beauty, home and living, to tech and gadgets, and vouchers – all available at the convenience under one platform. This groundbreaking platform marks a significant shift in the loyalty rewards ecosystem, introducing a novel concept where loyalty points transcend their traditional role.

The process of combining points with Presto is designed to be as user-friendly with minimal tech integration from our loyalty issuers partners. Users can simply link their various loyalty program accounts through the Presto platform, and then choose how they wish to combine their points at the time of redemption. Presto’s transparent interface ensures that users have complete control over their points, enabling them to maximize the value of their rewards in a way that suits their preferences and needs.

The unique selling proposition of Presto lies in its ability to seamlessly integrate points from multiple loyalty programs, offering unprecedented flexibility to users. This means that points which were previously stranded in less frequently used accounts can now be combined with others to unlock valuable rewards. Whether it’s travel, dining, shopping, or entertainment, users can now leverage their collective points balance to enjoy a wide range of rewards, without the need to wait for a high accumulated points balance in a single program.

The unique selling proposition of Presto lies in its ability to seamlessly integrate points from multiple loyalty programs, offering unprecedented flexibility to users. This means that points which were previously stranded in less frequently used accounts can now be combined with others to unlock valuable rewards. Whether it’s travel, dining, shopping, or entertainment, users can now leverage their collective points balance to enjoy a wide range of rewards, without the need to wait for a high accumulated points balance in a single program.

At the same time, Presto is engaging in collaborations with several significant upcoming partners. This strategic move not only signifies Presto’s commitment to delivering unparalleled value and convenience to its users but also marks the beginning of an exciting new chapter in the company’s journey to revolutionize the loyalty ecosystem across the region.

Mr Cheong Chia Chou, Group CEO of Presto, commented, “The expansion of Presto into the Singapore and Thailand markets represents a significant milestone for our company. We are excited to bring our innovative loyalty to e-commerce redemption ecosystem to a wider audience, enhancing user experiences and driving regional growth. This move underscores our commitment to delivering unparalleled value and convenience to our users across the region.”

Mr. Cheong Chia Chou, Group CEO of Presto
Mr. Cheong Chia Chou, Group CEO of Presto

Mr Jeffry Ho, appointed as Managing Director, Regional Business, brings with him more than 20 years of regional experience in the Asia Pacific countries. His leadership, coupled with extensive knowledge of the regional market dynamics, positions Presto for unprecedented success in the region. Donn Kwong and Nakarin Prapaiwongs, appointed as Country Heads for Presto Singapore and Thailand respectively, bring their expertise in sales, partner management, and distribution channels in the Fintech, IT, and Mobile industries, ensuring customized offerings to meet the unique needs of these markets.

Mr. Jeffry Ho, Managing Director, Regional Business
Mr. Jeffry Ho, Managing Director, Regional Business

The setting up of Presto operations in Thailand and Singapore is just the beginning of the company’s regional expansion. Presto is committed to fostering a seamless Loyalty to E-commerce Redemption ecosystem where businesses across the region can thrive together, creating unparalleled value for all stakeholders.

Gome Retail Streamlines to Focus on Main Business

Live Streaming & Class Franchise Facilitates in Optimizing Transformation
Actively Expands New Business to Build a Brand-New Gome Ecosystem

Gome Retail Holdings Limited (HKG: 493. Gome Retail or the Company), together with its subsidiaries, the Group) announced its audited annual results during the twelve months ended December 31, 2023 (the reporting period).

Streamlining Transformation Focuses on Main Business, Multiple Measures to Resolve Debt
In 2023, the global economy remained in a trough, and the external geopolitical environment remained unstable. At the same time, the domestic economy faced both cyclical and structural adjustments, and the recovery of domestic demand was slow. In terms of industries, real estate and other related upstream industries have not yet emerged from the trough, the overall recovery in retail was not as expected, and the demand for the home appliance industry also decreased. In 2023, the Group recorded revenue of approximately RMB647 million; and loss attributable to owners of the parent of approximately RMB10,057 million.

In 2023, under the macroeconomics and the slow recovery of the industry, GOME Retail continued to implement streamlining transformation, officially launched the class franchise cooperative joint venture model, to achieve low-cost and high-efficiency business expansion to the greatest extent, while focusing on the main business of home appliance retail, and continued to provide high-quality home appliance and consumer electronics retail services in a vertical mode. In addition, in the past year, GOME Retail actively resolved issues with creditors, successfully reached an agreement in December 2023, successfully introduced JD.com, Inc. as the investor, and also provided a successful reference for other debt resolutions.

Live Streaming & Class Franchise Facilitate Corporate Optimization, Continued Operational Enhancement
GOME Retail Holdings Limited has been actively optimizing the business model to facilitate successful transformation. The company has focused on initiatives such as live streaming, short videos, and class franchise business models,investing more resources and effort and enhancing quality. Notably, GOME has continued to strengthen its own GOME APP platform while also exploring and integrating with external platforms like Douyin, Kuaishou, and WeChat short videos. In July 2023, GOME officially joined the Kuaishou Life Service platform, becoming the first large-scale 3C (Consumer Electronics, Computers, and Communication) home appliance chain brand to do so. Additionally, GOME has collaborated extensively with MCN companies and internet influencers (KOLs) to increase its influence and attract more businesses and users, accumulating rich experience in user engagement and scene creation.

The formal launch of the class franchise business model has strengthened GOME’s operational capabilities and facilitated corporate optimization and transformation. By leveraging brand empowerment and other strategies, GOME collaborates with franchisees to jointly establish companies. This collaboration spans open commercial platforms, brand resources, and supply chains, fostering mutual growth. Since launching the class franchise business model in May 2023, GOME Retail has rapidly expanded discussions and cooperation nationwide. In cities such as Shenyang, Jilin, Harbin, Dalian, and Tianjin, the model has already entered substantial operational phases, and achieved rapid development with booming sales. Leveraging both Douyin’s “Craftsman” +“Influencer” channels, the class-franchise company’s performance exceeded expectations. Meanwhile, the class-franchise company’s in cities like Shanghai, Xi’an, Chengdu, and Chongqing have strengthened their market presence by promotion and live streaming on external platforms such as Douyin, Kuaishou, and WeChat Short Video. These efforts contribute to GOME’s transformation and upgrade in the retail landscape.

Proactively exploring new build a new Gome ecosystem
During the reporting period, while focusing on its main business, the Group also actively expanded into three new businesses: vehicle showroom, unmanned retail and overseas home appliances. These new businesses maintain independence from the original electrical appliances business, constructing a new GOME ecosystem. The vehicle showroom includes three existing systems of GOME, building two major digital systems, fully penetrating the upstream and downstream, and achieving rapid payment, delivery, and landing of vehicles nationwide. At present, unmanned retail is gradually developing towards scale, and its rapid market development will bring new business opportunities to GOME Retail and provide an important supplement to the GOME retail ecosystem. In addition, GOME is considering pushing home appliance products to the overseas market, seizing the new opportunities brought by the “Belt and Road” initiative, using the resources and advantages of the retail platform, expanding the high-quality supply chain to emerging markets, and helping domestic high-quality goods reach the global market, creating new growth opportunities.

Looking ahead, the internal environment is gradually improving, the real estate industry is stabilizing step by step, and the implementation of national policies should be more proactive than last year. At the recently concluded “two sessions”, it was once again emphasized to increase macro-control efforts, and it was proposed to “Encourage and promote consumer goods trade-in programs and boost spending on intelligent connected new energy vehicles, electronic products, and other big-ticket items”. It is believed that the development of the industry in the new year will meet more benefits with the support of national policies.

Gome Retail management said: “In the future, the retail industry will face more new opportunities and challenges. GOME has never forgotten the original intention to serve the people’s better life and its responsibility as a listed company. The company’s management will still strive actively, carry out structural reforms, actively resolve debts by dividing the electrical business and establishing a new management system. In terms of strategy, it will accelerate the development of innovative formats such as home decoration, vehicle experience halls, and leasing businesses, and focus on the layout and expansion of unmanned retail. In addition, GOME will promote the integration of unmanned retail with existing business sectors, jointly develop three warehouses in urban areas, improve logistics efficiency and consumer experience, and meet the pursuit of a better life for Chinese families.”

About GOME RETAIL HOLDINGS LIMIT
GOME RETAIL HOLDINGS LIMITED was listed on the Hong Kong Stock Exchange in July 2004 (HKG: 493). Founded in 1987 in China, GOME is committed to building China’s leading technology-based, experiential, entertainment-oriented and socialized home-life technology retailer. With the strategy of “Home-Life”, Gome Group focuses on retailing of electrical appliances and consumer electronics products, and builds a closed-loop ecosystem for the entire product line.

Please visit our website for more information www.gome.com.hk

Umob partners with CleverTap to deliver personalised customer experiences

CleverTap, the all-in-one engagement platform, announced its selection by Umob, the Netherlands’ premier super-mobility platform; Umob combines all-electric e-mopeds, scooters, bikes, cabs and public transport within one app. Through CleverTap’s cutting-edge offerings, they will be able to harness the power of data-driven insights and personalised engagement. This will enhance user experiences, drive user retention, and optimise their overall business operations.

Umob’s innovative approach to sustainable urban mobility has positioned it as a prominent name in the Netherlands market. They have simplified how people navigate cities with a seamless app experience. Umob was looking for a platform to enhance customer engagement and retention strategies, provide data-driven decision-making, personalise experiences, and increase customer lifetime value.

CleverTap’s all-in-one platform, which includes advanced analytics, multi-channel communication capabilities, and seamless integration options, will play a pivotal role in helping Umob meet its requirements. With CleverTap, Umob can deliver highly targeted and personalised user experiences, driving increased engagement, loyalty, and lifetime value.

“As Umob continues on its high-growth trajectory, we must focus on maximising customer lifetime value early on. In a period of rapid expansion, retaining high-quality customers and driving return on investment are paramount to our business sustainability,” said Raymon Pouwels, Co-Founder of Umob. “CleverTap emerged as the ideal fit for us, offering an all-in-one platform that aligns perfectly with our objectives. With CleverTap’s suite of cutting-edge offerings, we are confident in our ability to deliver personalised experiences, foster strong customer relationships, and ultimately drive long-term business success.”

Pravin Laghate, Vice President, Europe, CleverTap, said, “Umob’s strides in the mobility-as-a-service space are nothing short of remarkable. This partnership signifies the fusion of two forward-thinking entities aiming to revolutionise the industry. As Umob embarks on a phase of exponential growth, CleverTap’s innovative solutions will play a pivotal role in empowering their journey. Together, we envision a future where mobility-as-a-service is redefined, offering unparalleled convenience, maximising the lifetime value of each user.”

About CleverTap
CleverTap is the all-in-one engagement platform that helps brands unlock limitless customer lifetime value by helping them create personalised experiences to retain their most valuable customers. The platform empowers businesses to orchestrate experiences for individuals across their lifecycles and design personalised journeys that span a lifetime. It offers analytics encompassing every aspect of the lifecycle, enabling businesses to measure and optimise each experience in real-time. Its unique AI capability is insightful, empathetic, and prescriptive, facilitating smarter and faster decisions. The all-in-one platform unifies experiences from every touchpoint, paving the way for a new era of customer engagement.

The platform is powered by TesseractDB™ – the world’s first purpose-built database for customer engagement, offering both speed and economies of scale.

CleverTap is trusted by 2000 customers, including Electronic Arts, TiltingPoint, Gamebasics, Big Fish, MobilityWare, TED, English Premier League, TD Bank, Carousell, AirAsia, Papa John’s, and Tesco.

Backed by leading investors such as Peak XV Partners, Tiger Global, Accel, CDPQ, and 360 One, the company is headquartered in Mountain View, California, with presence in San Francisco, New York, São Paulo, Bogota, London, Amsterdam, Sofia, Dubai, Mumbai, Bangalore, Singapore, and Jakarta.

For more information, visit clevertap.com or follow us on:
LinkedIn: https://www.linkedin.com/company/clevertap/ 
X: https://twitter.com/CleverTap 

Forward-Looking Statements
Some of the statements in this press release may represent CleverTap’s belief in connection with future events. They may be forward-looking statements or future expectations based on currently available information. CleverTap cautions that such statements are naturally subject to risks and uncertainties that could result in the actual outcome being different from the results anticipated by the statements mentioned in the press release.

Factors such as the development of general economic conditions affecting our business, future market conditions, our ability to maintain cost advantages, uncertainty with respect to earnings, corporate actions, client concentration, reduced demand, liability or damages in our service contracts, unusual catastrophic loss events, war, political instability, changes in government policies or laws, legal restrictions impacting our business, the impact of a pandemic, epidemic, any natural calamity and other factors that are naturally beyond our control, changes in the capital markets and other circumstances may cause the actual events or results to be materially different, from those anticipated by such statements. CleverTap does not make any representation or warranty, express or implied, regarding the accuracy, completeness or updated or revised status of such statements. Therefore, in no case whatsoever will CleverTap and its affiliate companies be liable to anyone for any decision made or action taken in conjunction.

For more information:
SONY SHETTY
Director, Public Relations, CleverTap
+91 9820900036
sony@clevertap.com 

IPSHITA BALU
Consultant
Archetype
+91 9590111798
ipshita.balu@archetype.co 

Rockbird media Rocks the Debut of Customer Experience Summit Asia, Uplifting Philippine CX Scene

Rockbird media proudly announces the successful debut of its first-ever Customer Experience Summit Asia (CESA) on March 21, 2024, at Shangri-La The Fort, BGC. The summit, themed “Trailblazing The Future of Philippine Customer  Experience,” addressed the critical challenges facing businesses in delivering exceptional customer experiences amidst the region’s burgeoning digital transformation.

Notable event highlights included engaging sponsor booths, keynote addresses, interactive breakout sessions, one-to-one meetings, and a compelling closing panel discussion. Additionally, there was a gamification sponsored by Winery.ph, where attendees had the chance to win wine through a raffle, adding an exciting and interactive element to the event.

Cynthia Mamon, COO of Enchanted Kingdom stated, “We all know that the experience is that every attraction should appeal to our senses, even spiritual senses,” which perfectly captures the essence of Rockbird media’s CESA 2024. This quote resonates throughout the event, emphasizing the importance of engaging all aspects of human experience. In the Philippine customer service landscape, businesses often struggle to keep up with changing customer needs. CESA 2024 aims to change that by bringing together industry leaders to share ideas and find new ways to improve customer experiences.

The success of CESA 2024 is underscored by the enthusiastic testimonials of attendees, such as:

“Reflecting on the inspiring discussions at the #CESA2024, where we explored new avenues for elevating customer satisfaction. Many thanks to Rockbird media for hosting such an engaging event! Leveraging this knowledge at Payments Consulting Network for us to build stronger business connections and relationships,” said Joan Ko, Payments Consulting Network.

“Honoured to stand as the representative of our company at the groundbreaking 1st Customer Experience Summit Asia (CESA) 2024, thoughtfully organized by rockbird media. Attended by Presidents, VPs, AVPs, COOs, CEOs, and CFOs from across different industries,” said Eddiewin Pineda, (California Clothing, Inc.).

Rockbird media extends its sincerest appreciation to all attendees, sponsors, speakers, and media partners whose unwavering support was instrumental in making the inaugural CESA 2024 a resounding success. Their contributions have paved the way for meaningful transformations within the Philippine CX landscape.

CESA 2024 has emerged as a pivotal milestone in driving transformative change, offering actionable insights to empower businesses in navigating the complexities of an increasingly customer-centric era. As organizations embrace innovation and collaboration, they are poised to thrive and succeed in meeting the evolving needs of today’s consumers.

For more event updates or interested in having tailored events kindly visit:  https://rockbirdmedia.com/

About rockbird media

Rockbird media is an international business media company that produces B2B events and offers business solutions.

Whether it is through online media and content, must-have business intelligence and analytics, effective networking, and partnering solutions, we help businesses and professionals learn more about the latest trends, and know more about their customers, peers, and competition, to make that decision that allows them to grow.

For more information, contact lyra@rockbirdmedia.com.