Tag: Genesys

Genesys Bolsters Asia Pacific Presence with New Appointments to its Regional Leadership Team Amid Robust Business Momentum in the Region

Genesys(R), a global cloud leader in customer experience orchestration, today announced the appointments of Assaf Tarnopolsky, Senior Vice President and General Manager, APAC, and Stephen Hamill, Vice President, ASEAN and South Asia, to the Asia Pacific leadership team. Gwilym Funnell, who previously led Genesys in Asia Pacific, transitions to a global appointment as Head of Strategic Growth.

Assaf Tarnopolsky, Senior Vice President and General Manager, APAC, Genesys
Stephen Hamill, Vice President, ASEAN and South Asia, Genesys

The appointments of Tarnopolsky and Hamill reaffirm the importance of Asia Pacific as a growth market for Genesys. Based in Singapore, Tarnopolsky will lead the APAC region to drive cloud business momentum which experienced strong growth in the fiscal year 2021. He brings more than 25 years of leadership experience to the role, including most recently as Director of Marketing Solutions – Southeast Asia, North Asia, Japan at LinkedIn. During his time at the company, he was a core member of the APAC leadership team and drove significant growth for LinkedIn’s advertising business in Asia. His past media and technology career highlights also include serving as CEO of tech-news start-up Tecca.com, VP at Sony Pictures, and Director of International business development at mobile-media pioneer, MobiTV.

Also based in Singapore, Hamill is responsible for business strategy and sales with a focus on accelerating the growth of Genesys in ASEAN and South Asia, home to some of the world’s largest and fastest growing internet companies. Hamill possesses more than two decades of expertise, having held senior leadership roles in APAC with technology firms such as Oracle and Adobe.

With customer loyalty and retention at the top of mind for organisations in APAC, customer experience (CX) has become a business imperative in the new world order. Companies now need to pivot their strategies to deliver empathetic experiences that create meaningful customer value.

“The importance of creating positive and personalised customer and employee outcomes have become non-negotiable for organisations. Contact centres of today have become ‘experience centres’ that are at the frontline of driving real-time proactive and predictive experiences. I look forward to being a part of Genesys at a pivotal point in its journey to assist businesses in their digital transformation journey,” said Assaf Tarnopolsky, Senior Vice President and General Manager, APAC, Genesys.

This paradigm shift in favour of CX has seen Genesys conclude 1H 2021 on a robust note, with its APAC based operations contributing to the company’s growth during the period. The company has major customers in the region such as IKEA, Micare, Malaysia Expatriate Talent Service Centre (MYXpats), QNET, Security Bank and Tonik.

“With organisations turning to digitalisation as a business amplifier in the post-pandemic reality, we foresee CX will be key to companies remaining relevant, especially in the fast-growing economies of ASEAN. Continuing its commitment to the region, Genesys has deeply invested in talent, resources and innovation in key Asian markets. We help organisations leverage digital platforms and cloud, and AI for serving their customers’ CX needs. I am thrilled to be driving the next chapter of growth for Genesys and look forward to deepening our presence across the region,” said Stephen Hamill, Vice President, ASEAN and South Asia, Genesys.

The appointments of Tarnopolsky and Hamill come on the back of Funnell transitioning to Head of Strategic Growth, based in Sydney. After his success leading the APAC business, Funnell will step into a newly created global role where he is responsible for identifying new opportunities for Genesys to expand across new market segments as well as establish strategic partnerships.

Genesys Executive Vice President for Global Sales and Field operations, ML Maco, said, “Customer experience has become a strategic differentiator as companies adopt cloud and digital technologies to meet customers’ evolving expectations, especially post-pandemic. I am confident that with Genesys, they have the platform to transform a customer interaction into an empathetic customer experience. The leadership of Assaf and Stephen will help APAC businesses realise the value of the vision we call Experience as a Service.”

Genesys Announces First Half Fiscal Year 2022 Cloud Business Growth: https://www.genesys.com/en-sg/company/newsroom/announcements/genesys-announces-first-half-fiscal-year-2022-cloud-business-growth

About Genesys

Every year, Genesys orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a ServiceSM, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com/en-sg.

(C) 2021 Genesys. All rights reserved. Genesys, the Genesys logo, Genesys Cloud, Genesys Cloud CX, Genesys Engage, Genesys Multicloud CX, Genesys DX and Experience as a Service are trademarks, service marks and/or registered trademarks of Genesys. All other company names and logos may be registered trademarks or trademarks of their respective companies.

Contacts

Manali Pattnaik, Senior Public Relations Manager – APAC, Genesys
E: manali.pattnaik@genesys.com
T: +65 8321 7924

Tan Yanchang
PRecious Communications for Genesys
E: genesys@preciouscomms.com
T: +65 6303 0567

Genesys Introduces Experience as a Service Enabling Organizations to Deliver True Personalization

Rapid innovation, lightning-fast deployments and infinite scale solidifies Genesys Cloud as the world’s leading public cloud contact center platform

Genesys(R), the global leader in omnichannel customer experience and contact center solutions, announces it is changing the name of its flagship software as a service (SaaS) offering, PureCloud(R), to Genesys Cloud(TM). This shift reflects the evolution of the company and marks the launch of Experience as a Service(SM) powered by Genesys Cloud, which enables organizations to achieve true personalization at scale. Genesys Cloud, an all-in-one solution and the world’s leading public cloud contact center platform, helps organizations provide better experiences to their customers and employees.

“Through Genesys Cloud, we’re delivering Experience as a Service to make it easier for organizations to foster customer trust and loyalty. This starts by helping them know their customers as individuals, not profiles or segments, and leading with empathy throughout every connected moment,” said Tony Bates, chief executive officer of Genesys. “When businesses can provide distinctive experiences tailored for each customer, they’re achieving the level of personalization today’s consumers are looking for – and that’s what we enable with Genesys Cloud.”

The solution for any organization

Last year alone, nearly 500 new customers across the globe selected Genesys Cloud, including Banco Inter, Concord Servicing Corporation, eFinancial, Ethiopian Airlines, Medicard Philippines, Inc., Paycor, SITA and TechStyle. The company also announced it closed more than 1,000 deals with existing customers in 2019, helping them to further modernize the service they deliver through Genesys Cloud. Deployments range in size from 20 to 20,000 seats with nearly 90 percent of organizations fully implemented in just 90 days.

“As the fastest growing digital bank in Brazil, we chose Genesys Cloud because we needed a cloud-based omnichannel customer experience platform that could keep up with our accelerated growth strategy,” said Joao Marcus dos Santos, customer care IT leader of Banco Inter. “Genesys Cloud allows us to use a single solution to engage with our customers on every channel and provides the flexibility we need for our company’s rapid evolution, enabling us to add innovative and disruptive solutions quickly.”

New pricing gives businesses ultimate agility

To make it even simpler for organizations to adopt Genesys Cloud, the company is rolling out new usage-based pricing. Beginning in the first quarter of 2020, customers have the flexibility to pay only for the hours they want and add as many users as required. In addition, customers can also make changes to their subscription bundle, such as increasing hours and adding digital channels or workforce engagement management seats. This gives customers unmatched versatility to tailor their subscriptions to meet evolving business requirements.

“After a nearly 30-year legacy of providing leading on-premises contact center solutions, Genesys has successfully pivoted to the cloud – a feat many premises providers have tried but few have succeeded in making,” said Sheila McGee-Smith, president, McGee-Smith Analytics. “Genesys Cloud gives businesses the best of both worlds: one of the industry’s most powerful cloud platforms enabling rapid innovation and scalability, coupled with the knowledge and expertise of an industry pioneer. This winning combination enables even the most complex organizations to provide a differentiated experience to each customer, every time.”

The platform for rapid innovation

Easily and cost-effectively customizable, Genesys Cloud is an innovative development platform that allows organizations to address the unique needs of their customers and industry. With its robust feature set, open APIs and 100% microservices-based architecture, the platform was built for developers by developers. In fact, last year alone, 60% of the platform’s 7 billion and growing monthly API calls originated from customers and partners. In addition, organizations have even more opportunity to make Genesys Cloud their own by leveraging applications, integrations and services from the Genesys AppFoundry(R), the fastest growing dedicated customer experience marketplace in the industry.

The company also announced it is delivering all new innovations exclusively via the Genesys Cloud platform. This makes it easy for any Genesys customer – whether on-premises, cloud or hybrid – to consume new capabilities, including artificial intelligence, digital, predictive analytics and more, regardless of the Genesys product they use.

Learn more about transitioning from an on-premises contact center solution to Genesys Cloud. https://bit.ly/370c37E

About Genesys

Every year, Genesys(R) delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experiences as a Service(SM) so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys Cloud(TM), an all-in-one solution and the world’s leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility. Visit www.genesys.com.

(c)2020 Genesys Telecommunications Laboratories, Inc. All rights reserved. Genesys, and the Genesys logo, are trademarks and/or registered trademarks of Genesys. All other company names and logos may be registered trademarks or trademarks of their respective companies.

Contacts:

Manali Pattnaik
Senior Public Relations Manager
Genesys
manali.pattnaik@genesys.com
T: +65 6521 9552

Tan Yanchang/ Jann Wee/ Melinda Ilagan
PRecious Communications for Genesys
E: genesys@preciouscomms.com
T: +65 6303 0567