Category: Digitalization

EdgePoint Infrastructure Inks Strategic Partnership with CelcomDigi to expand connectivity in Malaysia at TowerXchange Meet Up Asia 2024

Signs second agreement with Malaysian Technical Standards Forum Bhd aimed at ensuring quality infrastructure is deployed in Malaysia

EdgePoint Towers Sdn Bhd (EPT), part of EdgePoint Infrastructure (EdgePoint), the ASEAN-based independent telecommunications infrastructure company today inked a strategic partnership with leading mobile network provider (MNOs) in Malaysia, CelcomDigi Bhd (CelcomDigi), at the annual TowerXchange Meet Up Asia 2024, an exclusive meeting place for Asia-Pacific tower players.

Mr Suresh Sidhu – Chief Executive Officer at EdgePoint Infrastructure
Encik Muniff Kamaruddin – Chief Executive Officer at EdgePoint Towers Sdn Bhd
Yang Berbahagia Datuk Mohamad Idham Nawawi – Chief Executive Officer, CelcomDigi Bhd
Mr Joachim Rajaram – Chief Corporate Affairs Officer, CelcomDigi Bhd [L-R]

Present at the event were Yang Berbahagia Dato’ Mohd Ali Hanafiah Mohd Yunus, Managing Director of Malaysian Communications and Multimedia Commission and Yang Mulia Tunku Dato’ Mahmood Fawzy Tunku Muhiyiddin, Chairman of EdgePoint Malaysia Holdings. This partnership represents EdgePoint’s increasing commitment to serve MNO partners holistically to help them not only overcome today’s challenges but to prepare for the opportunities of tomorrow.

Partnering with Malaysia’s largest MNO CelcomDigi Berhad, EdgePoint Towers Sdn Bhd inked a Memorandum of Agreement (“MoA”), to collaborate on the expansion of CelcomDigi’s connectivity reach, realise network synergies and focus on cost optimisation aimed at ultimately benefiting CelcomDigi customers with seamless connectivity. This partnership also lays the foundation for advanced, future-ready connectivity solutions opportunities such as in-building solutions and small cells for improved indoor coverage, ensuring that CelcomDigi is prepared for growth and increased data demand.

Muniff Kamaruddin, Chief Executive Officer of EdgePoint Towers said, “This partnership is a natural extension to the fruitful working relationship EdgePoint and CelcomDigi has enjoyed to date. We look forward to helping CelcomDigi realise the benefits of the merger, as well as prepare for the future. As Malaysia accelerates its efforts for ubiquitous connectivity, we look forward to continuing to develop and deploy future ready infrastructure and innovative technologies quickly to enhance the digital experiences of consumers and enterprises alike in the country”.

Datuk Idham Nawawi, Chief Executive Officer of CelcomDigi said, “The country is in prime position to be a regional leader in 5G and AI development. We are committed to building a state-of-the-art network for our customers and advance the nation into a 5G-AI powered digital society. Through partnerships like this, we will be able to optimise our newly modernised network to better serve our customers in more areas across the country and accelerate Malaysia’s digital transformation.”

Also at the event, a second agreement aimed at ensuring quality infrastructure is deployed in Malaysia was signed between Persatuan Penyedia Infrastruktur Telekomunikasi Malaysia (PPIT) and Malaysian Technical Standards Forum Bhd (MTFSB), the standardisation body for Malaysia’s communications and multimedia industry, with all members of PPIT committing to fulfilling the requirements of network interoperability, safety and other technical aspects of network facilities, network services, approval of equipment and all matters related to designing and deploying infrastructure. Signing on behalf of PPIT was the organisation’s President, Muniff Kamaruddin with Puan Normarinee Mohd Nor, Chief Executive Officer of MTSFB.

Speaking at the event Puan Normarinee Mohd Nor, Chief Executive Officer of MTSFB said “As the telecommunications industry continues to evolve at an unprecedented pace, it is our responsibility to ensure that we set clear, forward-thinking and relevant standards that enable innovation while maintaining reliability, security, sustainability and interoperability. Our goal is to foster a collaborative ecosystem where industry leaders, regulators, infrastructure and technology providers can work together to build a more connected, sustainable future for all”

EdgePoint currently owns more than 15,000 towers across Malaysia, Indonesia, and the Philippines.

ABOUT EDGEPOINT INFRASTRUCTURE
EdgePoint Infrastructure is an ASEAN based independent telecommunications infrastructure company that aspires towards Building a Connected, Digital ASEAN. Headquartered in Singapore with operations in Malaysia, Indonesia and the Philippines, through EdgePoint Towers Sdn Bhd, PT Centratama Telekomunikasi Indonesia, Tbk and EdgePoints Towers Inc. respectively, the company is focused on providing sharable and leading-edge telecom structures, small cells and in-building systems. EdgePoint aims to be an industry leader through scale and innovation, driving operational efficiencies through the adoption of analytics and digital technologies.

For more information on EdgePoint, please visit https://edgepointinfra.com/. 

ABOUT CELCOMDIGI
CelcomDigi is Malaysia’s largest mobile network operator with more than 20.2 million users on its network. Established on 1 December 2022 from the merger of Celcom and Digi, the company aims to serve the growing digital needs of its customers by leveraging its newly combined widest network footprint, distribution touchpoints, innovative range of digital products and services, and superior customer experience, powered by passionate CDzens. The company has clearly defined ambitions to advance the nation, inspire Malaysian society, and be a leader in inclusion and ESG practices. For more information on CelcomDigi, visit www.celcomdigi.com.

ABOUT MTFSB
The Malaysian Technical Standards Forum Bhd (MTSFB) is the leading standardization body for Malaysia’s communications and multimedia industry. MTSFB was first established on 8 June 2004 as a company limited by guarantee and was later designated as the Technical Standards Forum by the Malaysian Communications and Multimedia Commission (MCMC) on 27 October 2004 pursuant to Section 94 (Chapter 9 of Part V) and Section 184 (Chapter 3 of Part VII) of the Communications and Multimedia Act 1998 (CMA 1998) to develop and maintain technical codes for Malaysia’s communications and multimedia industry (CMI)”

CleverTap Recognized as a Strong Performer in Cross-Channel Marketing Hubs, Q4 2024 Report

CleverTap, the all-in-one engagement platform has been recognized as a ‘Strong Performer’ in The Forrester Wave™: Cross-Channel Marketing Hubs, Q4 2024. The report evaluated 14 top global vendors across 28 criteria, including experience optimization, identity resolution and privacy, customer analytics, and mobile.

CleverTap received its highest scores in three key evaluation criteria – Experience optimization, mobile, and pricing flexibility and transparency. Moreover, CleverTap is also among the only three vendors, out of the top 14 global providers evaluated, to receive ‘above average’ customer feedback, which, we believe is a testament to the positive feedback from CleverTap customers, signifying trust and loyalty with the brand.

Anand Jain, Co-founder and Chief Product Officer, CleverTap said, “At CleverTap, our focus has always been on empowering brands to deliver personalized experiences that resonate deeply with their audiences. And we believe that being recognized as a Strong Performer in the Forrester Wave™ CCMH Hubs 2024 report not only validates our commitment but also strengthens our resolve to continue setting new standards in customer engagement and growth.”

The Forrester Wave™ Cross Channel Marketing Hubs, Q4 2024 report states that “CleverTap offers an all-in-one platform for midsize enterprises; larger enterprises should consider its verticalized solutions to complement their Cross-Channel Marketing Hub (CCMH) ecosystem.” Customers trust CleverTap; one noted how it understands their tech needs to integrate across marketing, CRM, and operations. The company’s vision for inconspicuous engagement, based on customer consent and anticipation – resonates well, as does its view that MarTech should be a living cartography or ecosystem rather than a fixed stack. Additionally, IntelliNODE stands out as an embedded AI copilot that creates a network of experiments and automatically determines winning engagement paths, balancing individual and broader segment optimization.

For more insights, you can access your complimentary copy of the report here:
https://clevertap.com/forrester-wave-cross-channel-marketing-hubs-q4-2024-report/ 

About CleverTap

CleverTap is the leading all-in-one customer engagement platform that helps brands unlock limitless customer lifetime value. CleverTap is trusted by over 2000 brands like Decathlon, Domino’s, Levis, Jio, Emirates NBD, Puma, Croma (A Tata Enterprise), Swiggy, SonyLIV, Axis Bank, AirAsia, TD Bank, Ooredoo, and Tesco to help build personalized experiences for all their customers. The platform is powered by TesseractDB™ – the world’s first purpose-built database for customer engagement, offering speed and cost efficiency at scale.

Backed by top-tier investors such as Accel, Peak XV Partners, Tiger Global, CDPQ and 360 One, the company is headquartered in San Francisco, with presence across Seattle, London, São Paulo, Bogota, Mexico, Amsterdam, Sofia, Dubai, Mumbai, Bangalore, Singapore, Vietnam, and Jakarta. 

For more information, visit clevertap.com or follow us on:
LinkedIn: https://www.linkedin.com/company/clevertap/ 
X: https://twitter.com/CleverTap 

Forward-Looking Statements

Some of the statements in this press release may represent CleverTap’s belief in connection with future events and may be forward-looking statements, or statements of future expectations based on currently available information. CleverTap cautions that such statements are naturally subject to risks and uncertainties that could result in the actual outcome being absolutely different from the results anticipated by the statements mentioned in the press release.

Factors such as the development of general economic conditions affecting our business, future market conditions, our ability to maintain cost advantages, uncertainty with respect to earnings, corporate actions, client concentration, reduced demand, liability or damages in our service contracts, unusual catastrophic loss events, war, political instability, changes in government policies or laws, legal restrictions impacting our business, impact of pandemic, epidemic, any natural calamity and other factors that are naturally beyond our control, changes in the capital markets and other circumstances may cause the actual events or results to be materially different, from those anticipated by such statements. CleverTap does not make any representation or warranty, express or implied, as to the accuracy, completeness, or updated or revised status of such statements. Therefore, in no case whatsoever will CleverTap and its affiliate companies be liable to anyone for any decision made or action taken in conjunction.

For more information:

SONY SHETTY
Director, Communications, CleverTap
+91 9820900036
sony@clevertap.com 

ASHMIT CHAUDHARY
Associate Consultant, Archetype
+91 8850752121
ashmit.chaudhary@archetype.co

Darwinbox Rises as a Challenger in Gartner’s Magic Quadrant for Cloud HCM Suites

Darwinbox, a globally recognized HR technology platform, has been named a Challenger in the 2024 Gartner Magic Quadrant for Cloud HCM Suites for enterprises with over 1,000 employees. This significant recognition marks Darwinbox’s continuous rise in the HR tech industry, with the company standing out as the only provider worldwide to move up a quadrant this year.

Trusted by 950+ enterprises globally, today some of the largest conglomerates (top 2 out of 5), banking (top 4 out 5), retail and real estate brands in Philippines such as Security Bank, Gokongwei Group, BPI, Starbucks, URC, Filinvest, SM Prime and more are modernizing their HR with the mobile-first and agile platform. Known for its advanced AI capabilities and user-focused experience, Darwinbox is increasingly becoming the preferred choice for enterprises in the Philippines. Since its expansion to this market in 2019, the company has invested heavily in localizing its platform to meet the unique needs of businesses in the region.

“Our rise to Challenger status is driven by our commitment to building a modern, global HCM platform, supported by AI-driven innovation and user-centric design.We’re leading the way with cutting-edge technologies like Gen-AI, addressing the complexities of global enterprises with multi-country payroll solutions, and continuously evolving our platform to not only solve for today’s needs but tomorrow’s challenges” said Chaitanya Peddi, Co-founder of Darwinbox. “Philippines is a digital-first market and we’ve made deep R&D investments to deliver highly localized solutions that solve for the diverse needs of businesses in the region. With a growing number of organizations experiencing the transformative impact of Darwinbox, we’re committed to doubling down on our expansion in the region”

AI with Practical Impact

Darwinbox’s AI solution, Darwinbox Sense, has been instrumental in helping organizations make better, data-driven HR decisions. By embedding AI in daily workflows, Darwinbox enables Filipino organizations to gain insights into employee performance, reduce hiring biases, and understand workforce sentiment—all critical for fostering an inclusive and engaged workplace. Its intelligent tools, like conversational analytics, automated workflows, and payroll anomaly detection, deliver insights exactly when and where they’re needed.

Flexible Platform for Unique Local Needs

Recognizing the need for adaptable solutions, Darwinbox’s Extensibility Suite offers Filipino HR teams the ability to tailor and automate workflows through low-code, no-code tools. This flexibility enables companies to streamline operations with minimal IT dependency, allowing HR teams to quickly respond to changing business needs.

Mobile-First Design for High Engagement

Understanding the importance of mobility in the Philippines, where many employees work remotely or in the field, Darwinbox’s platform is built to engage a diverse range of users across different work environments. Its mobile-first design ensures seamless connectivity, allowing organizations to reach every employee, from frontline workers to office-based teams, fostering a unified and engaged workforce.

Talent Management for Skills Development

The platform’s talent management features, highly rated in Gartner’s report, support Filipino companies in building a robust skills-based workforce. Darwinbox’s AI-driven career planning tools and Talent Hub offer managers and employees personalized guidance for career development, helping Filipino businesses retain top talent and enhance workforce growth.

For More Information

Gartner Disclaimer

Gartner does not endorse any vendor, product or service depicted in our research publications and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences, and should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.

GARTNER is a registered trademark and service mark, PEER INSIGHTS and MAGIC QUADRANT is a registered trademark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and are used herein with permission. All rights reserved.

Gartner, Magic Quadrant for Cloud HCM Suites for 1,000+ Employee Enterprises, 23 October 2024, Ranadip Chandra, et. Al.

About Darwinbox

Founded in 2015, Darwinbox is a global HR tech leader that empowers enterprises to better manage their talent with new-age employee experiences and disruptive AI-powered technology. Its cloud-based Human Capital Management (HCM) software caters to an organisation’s HR needs across the entire employee lifecycle. Darwinbox is trusted by over 3 million employees from more than 900 enterprises across 130 countries. Darwinbox has been backed by global investors like TCV, Microsoft, Salesforce Ventures, Peak XV, Lightspeed and Endiya Partners among others.

More at www.darwinbox.com

For media inquiries, please contact: Rishita.chiranewala@darwinbox.in

myBillBook Leverages CleverTap to Elevate Customer Engagement and Drive Revenue Growth

myBillBook, India’s leading GST billing and accounting software by the neo-banking startup FloBiz, partnered with CleverTap, the all-in-one engagement platform, to boost engagement and revenues through highly-targeted, data-driven customer interactions. The collaboration aimed to nurture high-potential users and convert them into subscribers. 

myBillBook team recognized that several free trial users could offer higher lifetime value based on their attributes and platform usage. They sought a comprehensive solution to execute a lifecycle engagement strategy to spark relevant conversations with users at the right times. Harnessing CleverTap’s advanced features, myBillBook orchestrated tailored, multi-channel messaging across WhatsApp, SMS, and in-app notifications, delivered at key user milestones. This approach enabled myBillBook to drive significantly higher volumes for their inside sales funnel, boosting revenues while ensuring a superior user experience. 

By leveraging CleverTap, myBillBook achieved:

  • 3x increase in the volume of high-intent “hand-raiser” users.
  • 35% boost in Inside Sales-driven revenue.
  • 15% reply rate on WhatsApp through personalized conversations.

Snehal Samant, VP Growth, myBillBook, said – “As a company dedicated to empowering small businesses, we recognized the need for an integrated platform to enhance user engagement and optimize customer journeys. CleverTap has helped us transform our approach to user interactions, focusing on key micro-moments that drive meaningful engagement. With its powerful data visualization and automation capabilities, we’ve been able to personalize our outreach and optimize our engagement strategy. We are excited about the growth we are witnessing and remain committed to leveraging data-driven insights to enhance our offerings further.” 

Abhishek Gupta, Chief Operating Officer, CleverTap, said – “At CleverTap, we’re dedicated to empowering digital-first brands like myBillBook to create personalized, data-driven customer experiences that build loyalty and drive growth. By leveraging personalized messaging and analytics, myBillBook has transformed its engagement strategy, achieving remarkable results. This collaboration exemplifies the impact of understanding customers at each stage of their journey, and we’re excited to continue supporting myBillBook as they innovate and elevate their business.”

About myBillBook
myBillbook is an all-in-one billing, inventory and accounting platform that helps Indian SMB owners to increase their business efficiency and profit margins. Founded in 2019, myBillbook’s app, web and desktop platform is now used by more than 1 crore businesses. The easy, intuitive interface helps businesses to complete daily workflows like billing and reconciliation in seconds and also simplifies complex tasks like preparing and filing GST reports.

About CleverTap 
CleverTap is the leading all-in-one customer engagement platform that helps brands unlock limitless customer lifetime value. CleverTap is trusted by over 2000 brands like Domino’s, Levis, Jio, Papa John’s, Zomato, Kotak Bank, Air Asia, Carousell, TD Bank, and Tesco to help build personalized experiences for all their customers. The platform is powered by TesseractDB™ – the world’s first purpose-built database for customer engagement, offering speed and cost efficiency at scale. 

Backed by top-tier investors such as Accel, Peak XV Partners, Tiger Global, CDPQ and 360 One, the company is headquartered in San Francisco, with presence across Seattle, London, São Paulo, Bogota, Mexico, Amsterdam, Sofia, Dubai, Mumbai, Bangalore, Singapore, Vietnam, and Jakarta.

For more information, visit clevertap.com or follow us on:
LinkedIn: https://www.linkedin.com/company/clevertap/ 
X: https://twitter.com/CleverTap 

Forward-Looking Statements
Some of the statements in this press release may represent CleverTap’s belief in connection with future events and may be forward-looking statements, or statements of future expectations based on currently available information. CleverTap cautions that such statements are naturally subject to risks and uncertainties that could result in the actual outcome being absolutely different from the results anticipated by the statements mentioned in the press release.

Factors such as the development of general economic conditions affecting our business, future market conditions, our ability to maintain cost advantages, uncertainty with respect to earnings, corporate actions, client concentration, reduced demand, liability or damages in our service contracts, unusual catastrophic loss events, war, political instability, changes in government policies or laws, legal restrictions impacting our business, impact of pandemic, epidemic, any natural calamity and other factors that are naturally beyond our control, changes in the capital markets and other circumstances may cause the actual events or results to be materially different, from those anticipated by such statements. CleverTap does not make any representation or warranty, express or implied, as to the accuracy, completeness, or updated or revised status of such statements. Therefore, in no case whatsoever will CleverTap and its affiliate companies be liable to anyone for any decision made or action taken in conjunction.

For more information:
SONY SHETTY
Director, Communications, CleverTap
+91 9820900036
sony@clevertap.com 

ASHMIT CHAUDHARY
Associate Consultant, Archetype
+91 8850752121
ashmit.chaudhary@archetype.co

BFSI IT Summit Announces the Recipients of the Prestigious BFSI50 Awards

The BFSI IT Summit is excited to unveil the list of BFSI leaders to watch in 2024. This selection was made through a comprehensive process involving nominations, direct applications, insights from our database, interviews, company websites, and various public sources.

These exceptional leaders share a collective passion and steadfast dedication to driving meaningful change. They are making significant strides in areas such as Digital Transformation, Artificial Intelligence, Innovation, and Automation, inspiring others in their fields.

Meet the BFSI50 winners:

  1. Mahlokileng Semenya ,FNB,PMO Head
  2. Faith Nokuthula Ndala, Standard Bank,Head Of Technology Digital Solutions
  3. Celia Mantshiyane, First Rand,Group Ciso
  4. Kholeka Tsotsotso, Development Bank Of Southern Africa,Chief Information Officer
  5. Murendeni Nemukula, Bidvest Bank, Head:Mi Bi And Analytics
  6. Arun Krishnamoorthy, Absa, Chief Information Officer
  7. Raymond Tsongorera, Hollard Insurance, Head of IT
  8. Theo Groenewald, Discovery Ltd, Head Of Data Management
  9. Makabongwe Siziba, Fasset, Chief Information Officer
  10. Maele Masibi, First National Bank South Africa, Business Architect Head
  11. Lazola Ndamase, Vodacom, Head of Data Enablement & Analytics
  12. Meshack Ndwandwe, First National Bank, Chief Information Officer
  13. Boris Ntini, Absa, Head of Technology
  14. Fikile Mekgoe, Bidvest Bank, Head Of Technology: Delivery & Testing
  15. Rene Moodley, JSE, Head of IT and Operations
  16. Nkosingiphile Mbeje, GPAA, Assistant Director:Information Security
  17. Jacob Tshabalala, Woolworths Financial Services, Head of Data & Analytics
  18. Itumeleng Makgati, Nedbank,Divisional Executive: Group Technology
  19. Helene Bezuidenhout, GPAA, Deputy Director:ICT Information Security
  20. Mandla Mbasane, National Housing Finance Corporation, CISO
  21. Kulani Likotsi, Absa, VP Technology and Enterprise Data Management
  22. Dhesen Ramsamy, Old Mutual Limited, Chief Technology&Data Officer
  23. Phakama Makalima, Absa Life Insurance, Chief Information Officer
  24. Thato Mafanti, Telesure Investment Holdings, Head Of Information Technology
  25. Sachin Surajbali, Liberty Group South Africa, Group Chief Information Security Officer
  26. Zaid Parak, Discovery Ltd, Group Chief Information Security Officer
  27. Trevor Govender, Standard Bank, Head:Process Excellence
  28. Sheldon Kisten, Liberty Group South Africa, Head Of Cyber Security Operations
  29. Mandisa Thekokhitsane, Sanlam, Head Of Alternative Customer Solutions
  30. Ernst Taljaard, Discovery, Chief Data Solutions Architect
  31. Stefanie Holman, Absa Relationship Banking, Head Product Development And Design
  32. Lucia Buthelezi, Motovantage, Head Of IT
  33. Joseph Stokes,Telesure Investment Holdings, Group Head:Cybersecurity And IT Governance
  34. Christoff Le Roux, Gobid Pty Ltd, Chief Information Officer
  35. Duran Chetty, Hollard Group Risk, COO,CIO
  36. Mandi Scott, Standard Bank, CIO Data And Digital
  37. Nozipho Morajane, Bayport Financial Services, Group IT Risk & Information Security Officer
  38. Pravesh Govender, JSE, HEAD: IT Service Delivery.
  39. Daniel Adaramola, SunTrust Bank Nigeria Ltd, Chief Information Security Officer
  40. Michelle Bisaro, Absa Group, Head Of Digital Products: Consumer Products
  41. Mfini Khaya, FNB, IT Executive Head & Joint-CIO
  42. Leslie-Ann Snyders, Absa Group, Head of Data
  43. Alicia Narainsamy, Santam, Executive Head: Digital Transformation & AI
  44. Theodossios Mouchteros, Acumen Group Pty Ltd, Head Of Information Technology Operations
  45. Ndibulele Mqoboli, Momentum, CIO
  46. Gideon Botha, Nedbank Group Limited, Head Of Credit Systems And Specialised Projects For Nedbank Group Risk
  47. Njabulo Ndaba, Johannesburg Stock Exchange (JSE), Head Of IT.
  48. Lizelle Van Der Merwe, Standard Bank,Co-Founder And Product Owner, Powerpulse, CIB Digital
  49. Likeleli Monyamane, Standard Bank,Head, Digital Programs, Digital & eCommerce
  50. Tawanda Chatikobo, Absa Ltd, Head of Digital Banking
  51. Ricardo September, Momentum Group, Head Digital Workplace Services
  52. Ryan John, 1Discovery Vitality, Head of Operations
  53. Vilen Muruvan, FNB South Africa, Head of Business Solutions
  54. Wilma Crosson,Volkswagen Financial Services South Africa, Chief Information Officer
  55. Ridwaan Rasool, Absa, Chief Analytics Officer
  56. Nozipho Duma, First National Bank, Group Data And Analytics Programme Head
  57. Nollie Maoto, First Rand, Group Compliance Chief Data and Analytics Officer
  58. Aylon Byron Spinner,Standard Bank Group,Head of Technology Strategy and Architecture
  59. Tsebeletso Mashau,Standard Bank,CIO Personal and Private Banking Africa Regions
  60. Dolly Mphahlele,FirstRand Group,Head of BI and Datawarehouse
  61. Dr. Gerbrand Breed,Absa,Head: Retail Risk Modeling,Measurement And Data Center
  62. Kgomotso Rammutla,Woolworths Financial Services,Head Of Digital And Payments
  63. Thav Reddy,Absa Group,Group Head of Privacy
  64. Vidhya Medapati,FNB South Africa,Head of Product
  65. Hendrik Wiese,iMasFinance,Head: Information Security,CISO
  66. Rohan Daya,Access Bank,CISO
  67. Sibusiso Mbingo,PPS Insurance,Chief Information Officer
  68. Viren Naidu,Hollard Insurance,Chief Information Officer
  69. Shoaib Nathie,CIB,CIO
  70. Dido Wa Kalonji,First National Bank,Chief Information Officer

Connect with BFSI leaders to explore digital transformation, industry trends, and emerging technologies at the BFSI IT Summit on November 20, 2024 at Qurtuba Convention Centre, Johannesburg, South Africa.

For more information about BFSI Innovation & Technology Summit and The BFSI50 awards, click on the Link.

About Exito

Exito, which means success in Spanish, embodies our commitment to the success of our customers. Each year, we host over 240 virtual and in-person conferences globally, bringing together audiences with world-class thought leaders and C-level executives across industries. Our meticulously crafted agendas, based on extensive research and valuable industry insights, facilitate business, knowledge transfer, deal flow, and impactful messaging for brands.

For Media Enquiries, contact:
Kasturi Nayak (Sr. Marketing Executive)
Kasturi.nayak@exito-e.com
Enquiry@exito-e.com
Exito Media Concepts

Exito DevOps Summit 2024: Transforming the Future of Software Development in Singapore

As Singapore continues its rise as a leading tech hub in Southeast Asia, the demand for innovative software solutions has never been higher. With a robust infrastructure, strategic location, and a business-friendly environment, Singapore attracts tech companies, startups, and multinational enterprises looking to harness the power of technology to stay ahead of the curve. However, as technology rapidly evolves, traditional development methodologies struggle to keep pace. In this dynamic environment, DevOps has emerged as a critical practice for organizations aiming to accelerate their software development lifecycle, improve collaboration between teams, and deliver high-quality software more efficiently.

The Singaporean tech ecosystem is marked by its emphasis on speed, innovation, and agility, driven by global competition and a constantly evolving market. Companies here are under increasing pressure to adapt to changing customer needs, market trends, and regulatory requirements—factors that traditional waterfall development models struggle to address. DevOps enables organizations to respond to these challenges by promoting continuous integration, continuous delivery (CI/CD), and rapid iteration, which are essential to maintaining a competitive edge in today’s fast-paced digital landscape. The collaborative nature of DevOps—uniting development and operations teams—also facilitates improved communication and alignment, a crucial advantage in Singapore’s multicultural and multidisciplinary workforce.

Moreover, as Singapore moves towards becoming a “Smart Nation,” its public and private sectors are investing heavily in cutting-edge technologies like artificial intelligence (AI), the Internet of Things (IoT), and cloud computing. DevOps tools play an essential role in enabling the development and deployment of these advanced technologies. By automating workflows, streamlining testing processes, and ensuring security through practices like DevSecOps, DevOps ensures that software can be delivered rapidly and securely, without compromising quality. With enterprises increasingly adopting DevOps to fuel innovation and digital transformation, it has become an indispensable methodology for businesses looking to navigate the complexities of modern software development in Singapore.

Overview of the event:

The DevOps Singapore is one such event that explores the latest trends, challenges, and strategies in DevOps. This exclusive, invitation-only summit brings together over 150 C-level executives, DevOps leaders, and tech innovators to discuss the strategic integration of DevOps in modern enterprises. Key topics include the evolution of DevOps, AI-driven automation, cloud operations, and the importance of DevSecOps.

Attendees will gain insights into how leading organizations leverage DevOps to drive innovation, improve efficiency, and enhance security. The event offers a unique opportunity to learn from the transformative impact of DevOps, micro services, containers, and AI on global tech giants. Whether you’re starting your DevOps journey or deepening your expertise, DevOps Singapore Summit provides actionable strategies to stay ahead in the rapidly changing digital landscape.

What to expect at the event:

Expect a dynamic agenda that features a combination of keynote speeches, fireside chats, panel discussions, and networking opportunities. Sessions will tackle critical topics such as the evolution of DevOps, the integration of security into development (DevSecOps), the future of AI-driven automation, and the impact of microservices and containers on global tech giants. Key sessions will explore practical solutions to overcome challenges in CI/CD pipelines, security, scalability, and cloud integration, offering attendees a holistic view of how to implement and scale DevOps practices in today’s fast-paced tech environment.

As the digital transformation journey accelerates across industries, the Exito DevOps Summit 2024 stands as a pivotal gathering for those looking to stay at the forefront of software development innovation. With a focus on real-world strategies and emerging technologies, this event offers invaluable insights into how DevOps practices are shaping the future of enterprise IT.

Attendees will leave equipped with the knowledge, tools, and connections to drive the next phase of digital evolution in their organizations. Whether you’re leading a DevOps initiative or exploring new ways to optimize your development lifecycle, the Exito DevOps Summit is the place to be for anyone committed to mastering the future of software development.

Date: 14th November 2024
Time: 09:00 AM to 05:00 PM
Location: Conrad Singapore Orchard.

For more information on the Devops Singapore Summit, click on the link.

For Media Enquiries, reach out to:
Kasturi Nayak (Sr.) Marketing Executive)
kasturi.nayak@exito-e.com
+91 9739610464

Three Ways AI Tools Can Help Drive Efficiencies for Small Businesses

Almost everywhere you look today the use of Generative Artificial Intelligence (AI) is there. According to this year’s GoDaddy Global Entrepreneurship Survey, 94% of respondents reported that digitization has already noticeably improved the work processes in their small business.  GoDaddy shares some ways that AI technology tools can help to drive increased efficiencies for small businesses.  

AI can be a powerful tool for small businesses, whether looking to: streamline your workflow through process automation; improve decision-making; gain a competitive advantage in your industry; provide a better customer experience; or create a beautiful professional business site easily and quickly.

With its ability to automate tasks, analyze data and provide insights, AI has the potential to level the playing field. Now even smaller ventures can compete with larger companies.

The applications of artificial intelligence will continue to evolve in the coming days, months and years as technology advances. But it’s important to approach it strategically and with careful thought beforehand. 

Here are three ways that AI could benefit your business.

1. Automate time-consuming tasks

By automating repetitive and time-consuming tasks, small businesses can save time, reduce costs and increase productivity.  This can lead to improved customer engagement, increased growth and better overall business performance.  For example, you could use AI to automate business processes such as: data analytics, invoicing, and other administrative tasks you use in your business.  It can also help reduce errors and improve the accuracy of data, leading to better decision-making.

This, in turn, could help free you up to focus on your business development and driving increased customer relationships.  AI can help businesses improve their customer service by automating interactions through chatbots and virtual assistants. These tools can help customers with common queries, such as product information and troubleshooting. In turn, this frees up customer service staff to deal with more complex issues. All of which can lead to shorter response times, higher customer satisfaction and increased loyalty.  AI driven marketing tools, like GoDaddy Airo Digital Marketing, can help improve marketing efficiencies by automating recurring tasks like sending out email campaigns and sharing social media posts.

2. Provide Better Insights

By analyzing customer data, AI can offer insights into customer preferences and behavior, allowing businesses to tailor their emails and advertising.  AI’s ability to analyze vast amounts of data is another key benefit for small businesses.  It is easier to collect and analyze data from multiple sources, including social media, customer interactions and sales data, to help understand what your customers like and don’t like.

For example, using AI in business can help improve operational efficiency by automating data analysis that once took hours of time. This can free you or your employees to focus on customer service or product development.  Additionally, AI can help you identify potential areas for cost savings by analyzing data related to supply chain management, inventory control and production processes.

3. Data-driven lead generation to reduce costs

Imagine training an AI tool with the traffic and behavior from your website, along with the lead data from your CRM (customer relationship management) tool and social media feeds.

Such an AI tool can analyze all that data to get a better understanding of your target audience and their preferences and the messaging that can help take the actions you would like them to take. It will be able to learn and adapt with each website visitor, producing ever more effective messages to more efficiently turn a website visitor into a lead and potential customer. With the ability to learn from new inputs, such as adding in leads in your CRM, it can analyze historical data and put each lead into context, helping save costs on marketing plans.

Introducing AI into your small business doesn’t have to be difficult. The key now is to educate yourself and your employees on the opportunities and the available applications of AI. Ensure that data is collected and used in a responsible and ethical manner, with appropriate security measures in place to protect sensitive data.  Start small, then go from there.

For more information on how GoDaddy can help your business, visit: GoDaddy’s AI prompt library — the best AI prompts for small businesses

About GoDaddy

GoDaddy helps millions of entrepreneurs around the world start, grow and expand their businesses. People turn to GoDaddy to name their idea, create a professional Web site, attract customers, sell their products and services, and accept online payments. GoDaddy’s easy-to-use tools help micro-entrepreneurs manage everything in one place, and its experts are available to provide 24/7 assistance. For more information about the company, visit www.GoDaddy.com.

Issued on behalf of GoDaddy. 

For more information, contact:
Fekra Communications
info@fekracomms.com

57% of Banking Executives Struggle with Data Silos, Blocking AI-Driven Personalization, CleverTap’s New Report Highlights

CleverTap, the all-in-one engagement platform, today released its latest Market Research Report with insights into the global banking landscape, “Banking on AI: A Leader’s Guide to Customer Engagement Excellence in Banking”. The report reveals that 57% of banking executives have yet to achieve a unified customer view, indicating significant challenges with data silos due to technological barriers and cost constraints. These data challenges are impacting banks’ ability to deliver personalized, seamless customer experiences in an era where AI-driven engagement is becoming essential.

The research explores the transformative shift within the banking sector leveraging AI to address modern banking challenges, including the need for personalized and secure digital experiences amid rapid digital transformation. Through this study, CleverTap set out to identify where the AI opportunity lies for banks and introduced its strategic framework to help banks build excellence in customer engagement, along with highlighting key trends for Banks in customer engagement within the AI space, while understanding the challenges and opportunities faced by banking leaders. Furthermore, the company also assessed AI’s role in enhancing customer experiences.

The methodology included a survey of 50 senior executives in India’s banking sector, in-depth interviews for qualitative insights, and analysis of industry benchmarks and best practices. This research covered banks with a combined total asset size of about $3.03 trillion, spanning APAC, the Middle East, North America, LATAM, and the EU.

Insights from the report reveal that 3 out of 4 banking executives may be missing out on critical opportunities to build customer loyalty and drive sustainable growth, as they focus heavily on short-term revenue targets. To effectively balance short-term metrics with long-term financial outcomes, banks need to harness advanced analytics that not only track current performance but also predict future customer behaviors.

To assess the gaps and identify opportunities for the banking sectors in the age of AI, CleverTap has developed a framework that will serve as a foundation to improve customer experiences and drive long-term value. CleverTap’s Core Four Framework – encompassing Trust, Technology, Touchpoints, and Transactions – is designed to help banks transition from product-focused to customer-centric approaches, cultivating deeper relationships and delivering phy-gital experiences. The research covers the nuances for retail banks, neo-banks, and specialized banks, providing insights across the four core pillars.

Key gaps identified basis of the framework include:

  • Loyal customers generate 2.5x higher transaction value than others, and referred prospects are 3.5x more likely to onboard. However, 50% of banking executives do not effectively leverage their high-NPS (Net Promoter Score) customers
  • 57% of banking executives have yet to implement a unified customer view, suggesting issues with data silos. The primary obstacles to unification are technological challenges and associated costs
  • 41% of banking executives are not using real-time segmentation capabilities, limiting their ability to deliver timely and personalized communication
  • Banks using more than four channels in their engagement campaigns see a 53% improvement in conversions compared to those using fewer than four channels, yet only about 33% of banks have adopted this approach

Banks can harness the power of the Core Four by implementing a comprehensive AI strategy, as detailed in CleverTap’s report Banking on AI: A Leader’s Guide to Customer Engagement Excellence in Banking.

This approach consists of three key stages:

  • Operational Optimizers focus on using AI to enhance operational efficiency through the automation of routine tasks and improved workflow processes
  • Personalization & Experimentation Architects where AI is applied to improve orchestration while personalizing interactions and conducting experiments at scale to boost conversion
  • Strategic Innovators showcase the use of AI for automating strategic decision-making and providing deeper insights for long-term planning

Commenting on the report, Jacob Joseph, VP – Data Science, CleverTap said, “The banking sector has often played catch-up when it comes to tech innovations, but customer familiarity with digital solutions is making it clear that banks need to bridge this divide quickly. The banking sector often remains a ‘follower’ in tech adoption. This cautious stance means banks typically wait for proof of concept before fully embracing new technologies. Our latest report dives into how AI can bridge the current gaps in customer experience and operational efficiency, helping banks not only meet evolving customer expectations but exceed them. By deploying integrated, AI-powered solutions, banks can deliver the hyper-personalized experiences today’s customers expect, building lasting trust and loyalty. For banks aiming to stay competitive in a digital-first world, AI isn’t optional – it’s essential.”

Looking ahead at the future of the banking sector with AI, CleverTap’s latest insights highlight six transformative AI outlooks that are poised to redefine customer engagement and operations:

  • Customer engagement for banking is driven by innovations like synthetic data, which enhances analytics without compromising privacy
  • Banks are also prioritizing emotional engagement, using AI to create immersive experiences and personalized gamification that fosters customer loyalty
  • Modernizing MarTech through AI-powered ecosystems allows banks to integrate data and services seamlessly, enhancing customer experiences
  • A shift towards a customer-centric approach, leveraging AI for dynamic personalization, further strengthens relationships and retention
  • Additionally, implementing responsible AI frameworks builds trust by ensuring transparency  and compliance
  • Finally, the collaboration with fintech firms through AI-powered open banking creates holistic financial ecosystems, offering a wider range of services and real-time insights to customers, thereby increasing trust and engagement

For more information and insights download the report here.

About CleverTap
CleverTap is the leading all-in-one customer engagement platform that helps brands unlock limitless customer lifetime value. CleverTap is trusted by over 2000 brands like Domino’s, Levis, Jio, Papa John’s, Zomato, Kotak Bank, Air Asia, Carousell, TD Bank, and Tesco to help build personalized experiences for all their customers. The platform is powered by TesseractDB™ – the world’s first purpose-built database for customer engagement, offering speed and cost efficiency at scale.

Backed by top-tier investors such as Accel, Peak XV Partners, Tiger Global, CDPQ, and 360 One, the company is headquartered in San Francisco, with presence across Seattle, London, São Paulo, Bogota, Mexico, Amsterdam, Sofia, Dubai, Mumbai, Bangalore, Singapore, Vietnam, and Jakarta.

For more information, visit clevertap.com or follow us on:
LinkedIn: https://www.linkedin.com/company/clevertap/ 
X: https://twitter.com/CleverTap 

Forward-Looking Statements
Some of the statements in this press release may represent CleverTap’s belief in connection with future events and may be forward-looking statements, or statements of future expectations based on currently available information. CleverTap cautions that such statements are naturally subject to risks and uncertainties that could result in the actual outcome being absolutely different from the results anticipated by the statements mentioned in the press release.

Factors such as the development of general economic conditions affecting our business, future market conditions, our ability to maintain cost advantages, uncertainty with respect to earnings, corporate actions, client concentration, reduced demand, liability or damages in our service contracts, unusual catastrophic loss events, war, political instability, changes in government policies or laws, legal restrictions impacting our business, the impact of a pandemic, epidemic, any natural calamity and other factors that are naturally beyond our control, changes in the capital markets and other circumstances may cause the actual events or results to be materially different, from those anticipated by such statements. CleverTap does not make any representation or warranty, express or implied, as to the accuracy, completeness, or updated or revised status of such statements. Therefore, in no case whatsoever will CleverTap and its affiliate companies be liable to anyone for any decision made or action taken in conjunction.

For more information:
SONY SHETTY
Director, Communications, CleverTap
+91 9820900036
sony@clevertap.com 

ASHMIT CHAUDHARY
Associate Consultant, Archetype
+91 8850752121
ashmit.chaudhary@archetype.co 

Experiential Shopping Reimagined: Rockbird Media’s Retail & E-Commerce Summit Asia 2024 to Ignite Jakarta’s Digital Marketplace

As the year nears its end, rockbird media’s Retail & E-Commerce Summit Asia prepares to drop the curtain of its 2024 Southeast Asia run with a crescendo in Indonesia. Set to electrify the country’s bustling capital on November 21 at the prestigious Le Meridien Jakarta, this summit is the final act in the series, with the theme “Retail Revolution: The Experiential Shopping” promising to be a catalyst for innovation in one of the region’s most vibrant digital marketplace.

RESA 2024 is meticulously crafted for the vanguards of retail – C-suite executives and directors who are shaping the future of commerce. Participants will dive deep into the art of crafting unforgettable shopping journeys, exploring the cutting edge of AI integration, mastering the nuances of hyper-personalization, and unlocking the potential of next-gen payment ecosystems that are transforming Indonesia’s thriving marketplace.

More than just a summit, the event promises to be a crucible for retail alchemy, bringing together the brightest minds to not only predict the future of retail but to actively forge it in the white-hot furnace of Indonesia’s digital economy. Attendees will experience visionary keynotes, curated one-on-one sessions, hands-on breakout sessions, electrifying panel discussions,  and networking opportunities tailored to individual business imperatives.

As Indonesia’s e-commerce sector races towards an astounding IDR 661.9 trillion valuation this year, RESA emerges as the essential nexus where traditional retail wisdom collides with cutting-edge digital strategies. This summit is poised to be the birthplace of ideas that will reshape how millions shop, engage, and experience brands in the digital age.

For more information, including registration details, complete agenda, speaker updates, pricing, and more, please visit https://rockbirdmedia.com/all_b2b/resa-id-nov-2024/

About rockbird media

Rockbird media is an international business media company that produces B2B events and offers business solutions.

Whether it is through online media and content, must-have business intelligence and analytics, effective networking, and partnering solutions, we help businesses and professionals learn more about the latest trends, and know more about their customers, peers, and competition, to make that decision that allows them to grow.

Media contact:
Ann Jubelle De Vera
annjubelle@rockbirdmedia.com

Temenos Signs Multi-Country Model Bank Development Agreement with Bahwan CyberTek

BCT to develop further and market Temenos Country Model Banks, providing enhanced local functionality and service capability for financial institutions in India, Sri Lanka, Nepal, Bangladesh, Cambodia, Philippines, Taiwan

Temenos (SIX: TEMN) today announced that it has signed a Multi-Country Model Bank development agreement with Bahwan CyberTek (BCT), a global digital transformation company. Temenos Country Model Banks offer financial institutions a faster go-live experience with Temenos solutions, while simultaneously reducing costs and risks through pre-configured banking functionality and country-specific localization.

The agreement will see BCT develop further and market Temenos Country Model Banks, using the latest cloud-native technology and extensibility framework, for financial institutions in India, Sri Lanka, Nepal, Bangladesh, Cambodia, Philippines and Taiwan. Additionally, BCT becomes the Temenos preferred upgrade partner for banks in these markets.

Country Model Banks are a key differentiator for Temenos and through such agreements, Temenos can scale this competitive advantage, with partners further developing and building new model banks compatible with Temenos’ composable banking solutions and SaaS offerings.

With a network of 4,500 product engineering and digital services practitioners and consultants, BCT will support Temenos clients’ modernization programs. BCT has committed to invest in developing localized functionality to further enhance the Temenos Model Banks for financial institutions in the seven countries.

This new agreement extends the close collaboration between the two companies with BCT signing a strategic agreement with Temenos in 2022 to market, implement, and support all Temenos products and solutions in India, Sri Lanka, Nepal, and Bhutan.

William Moroney, Chief Revenue Officer, Temenos, commented: “We are delighted to extend our strategic relationship with BCT to provide enhanced local functionality and service capability to customers in India, Sri Lanka, Nepal, Bangladesh, Cambodia, Philippines and Taiwan. By leveraging the expertise and resources of both companies, this collaboration will enable financial institutions in these markets to deliver innovative and customer-centric banking experiences with greater agility and speed to market while also reducing cost and risk.”

S. Durgaprasad, Co-founder, Director & Group CEO, Bahwan CyberTek, said: “We are excited to collaborate with Temenos in developing and marketing Country Model Banks, enabling financial institutions in these countries to leverage the latest banking capabilities and technology from Temenos to achieve operational excellence and their digital transformation goals. This latest agreement between our companies signifies a significant step forward in empowering financial institutions across these target markets in Asia with innovative banking solutions, ultimately driving growth and enhancing customer experiences.”

About Temenos
Temenos (SIX: TEMN) is the world’s leading platform for composable banking, serving clients in 150 countries by helping them build new banking services and state-of-the-art customer experiences. Top performing banks using Temenos software achieve cost-income ratios almost half the industry average and returns on equity 2X the industry average. Their IT spend on growth and innovation is also 2X the industry average.

For more information, please visit www.temenos.com.

About Bahwan CyberTek
Bahwan CyberTek is a global provider of digital transformation solutions. A trusted partner for over 1000+ customers, including Fortune 500 companies, we drive innovation through our products, service offerings & strategic partnerships. Established in 1999, Bahwan CyberTek has over 4500+ associates with technical and domain expertise across the Banking & Financial Services, Oil & Gas, Telecom, Power, Government, Banking, Retail and SCM / Logistics verticals. BCT has delivered solutions in 50+ countries across North America, Europe, Middle East, Africa and Asia-Pacific.

For more information, please visit www.bahwancybertek.com

For Media Queries please contact:
Hari Haran | +91 8148491924 | hari@brand-comm.com