Tag: Xiao-i

Xiao-i Sees AI-powered Enterprise Service as New Growth Driver

Mr. Max Yuan, the Founder, Chairman and CEO of Xiao-i (Right) and Mr. Kainan Dong, the GM of Caocao Mobility sing the strategic partnership agreement; both parties see the partnership with contribute to rooting AI capabilities in every business workflow of Caocao Mobility.

Shanghai Xiao-i Robot Technology Co. Ltd, a leading developer of artificial intelligence (AI) and industry application platforms, is delighted to announce its breakthrough in providing cognitive intelligence-powered enterprise service by entering a strategic partnership with CaoCao Mobility. CaoCao is the first ride-hailing service provider with its entire fleet consisting of electric cars backed by China’s automaker Geely. Under the partnership, both parties will work together in optimizing the “AI+ Mobility Brain”, building a next-generation ride-hailing experience.

With the convergence of 5G and artificial intelligence, AI machines will lead the way the third wave of technological transformation in various industries. Xiao-i has remained the leader in enabling traditional enterprises to upgrade conventional business processes and practices through its proprietary artificial intelligence technology. Through this partnership, Xiao-i will leverage its Natural Language Understanding (NLU), cognitive intelligence, and big data analytics capabilities to enable CaoCao to implement more AI-driven applications. This partnership allows more opportunities in AI initiatives/applications by implementing a unified platform to coordinate operations and enhance business process workflow.

The central role of Xiao-i’s “AI+ Mobility Brain” allows CaoCao to upgrade across ride-hailing services by improving ride service quality, streamlining operation management, protecting privacy and security, and enabling precision marketing. Xiao-i is poised to assist CaoCao in creating a new industry standard, constructing a more automated, efficient, and intelligent experience for drivers, operators, and more importantly, to deliver a new benchmark throughout the ride-hailing industry.

As the industry leader promoting China’s digital transformation, Xiao-i plays an active role in cooperating with industry partners to explore new potentials of AI implementation. Leveraging on its years of experience in driving data transformation and strategic enhancement for enterprise applications, Xiao-i has gradually established itself as the leading AI+ Enterprise Service Platform in China. Xiao-i’s proprietary platform allows operator customization on AI initiatives and applications. The construction of this platform sets the focus on unleashing the potential of refining human-machine collaboration, managing data intelligence, reinventing business workflow, and nurturing AI talents. Xiao-i’s service platform commits to supporting the smart upgrade and agile innovation of traditional business by providing full-stack value-added service.

According to China’s National Internet Development Report 2019, the size of China’s digital economy grew to 31.3 trillion RMB in 2018. China’s digital economy accounts for 34.8% of the national GDP. The total market output from the disruption of AI and data technologies of the current economy is expected to surpass 40 trillion RMB by 2020. Looking ahead, automation at scale remains insufficient for enterprise sustainability, staying competitive in the digital age leaves a large margin to fulfill. Critical differentiators for corporate entering the next wave of industry shift lies in AI integration. Applications in the work process, dataset, and staff operations need to be smoothly integrated with AI capabilities. Unlocking new digital value with strengthening human-machine collaboration would be the key to success.

Mr. Max Yuan, the Founder, Chairman, and CEO of Xiao-i, said, “The strategic deployment of AI+ Enterprise Service Platform would become a new engine in promoting AI adoption and implementation in scale. We see the new platform as an asset in facilitating technology transfer and industry cooperation with huge potential in promoting the application of cutting-edge cognitive intelligence technologies to new business scenarios, hence empowering the smart upgrade of the industry. By sustaining our first-mover advantage in developing and applying cognitive intelligence, we expect to achieve monetization of this enterprise service business in short term, grasping the business opportunities from digital economy. Looking ahead to 2020, Xiao-i will continuously pursue to reach our visions by unlocking new digital value with the help of cognitive intelligence, unveiling more business scenarios and teaming with the industry in unleashing new market output.”

About Xiao-i
Shanghai Xiaoi Robot Technology Co. Ltd (Xiao-i) is a leading AI company that specializes in multilingual natural language processing, deep semantic interaction, speech recognition, machine learning and other cognitive intelligence technologies. A pioneer in industrial AI applications, Xiao-i was established in Shanghai in 2001 and has developed into a market leader. The company currently serves over 1,000 large enterprises and government organizations and provides its open platform to more than 100,000 small and medium-sized enterprises and developers. Xiao-i has established R&D centers in Shanghai, Guiyang, Nanjing and Hong Kong. The company also launched its Asia-Pacific Headquarters in Hong Kong in 2018 to grow its international presence. Xiao-i’s major investors include Alibaba Group, China Everbright and Haiyin Capital.
Official website: www.xiaoi.com/en/
LinkedIn page: www.linkedin.com/company/xiaoi/

Business Collaboration and Media Enquiries
Ms. Rika Li rika.li@xiaoi.com
Ms. Tracy Law tracy.law@xiaoi.com

Xiao-i empowers Contact Centers with Cognitive Intelligence

HONG KONG, Sept 20, 2019 – (ACN Newswire) – Shanghai Xiaoi Robot Technology Co. Ltd (Xiao-i), a leading developer of AI technologies and applications, was asked to represent the AI industry at the annual Contact Center APAC conference on September 9-10 in Jakarta. The conference was attended by some 300 contact center representatives who gathered to discuss issues related to building next generation contact centers in the digital age.

Xiao-i was pleased to represent the AI industry at the annual Contact Center APAC conference on Sept 9-10 in Jakarta.

“Cognitive intelligence is helping to transform traditional customer service centers, from cost centers to knowledge management and data operation centers, while creating multiple layers of value for the enterprise as well,” said Yiya Xu, Senior Vice President of Xiao-i. Cognitive AI technology enables companies to explore and apply data to business advantage. Xiao-i actively encourages cognitive enterprise, and upgrading contact centers is an important part of this digital transformation.

With the maturity of technologies such as AI and cloud computing, contact centers across various industries have improved their customer service experience with the innovative technology. AI technology can effectively solve the problems of traditional customer service, such as difficulties of data collection, low business growth, high service homogeneity, and poor cost control. Based on its leading natural language processing, intelligent voice, machine learning and other AI technologies, Xiao-i seeks to create diversified solutions, and helps companies build a knowledge base, the hub of AI, while upgrading the contact center.

Ms. Xu predicts the model of human-machine collaboration will continue to exist for the next five to ten years. The three elements of machine learning, human operation and expert supervision complement each other in the operation of AI systems.

“AI is not only a technology or a solution; for a company, it can also be a means of transformation, and developing the business culture.” Xu said that when upgrading the contact center, top management must be fully supportive and gradually promote the new business step-by-step, analyze business needs and combine strategic planning with practical requirements, set quantitative indicators to test the results of intelligent solutions, and build intelligent customer service systems that often involve multiple departments, or require close inter-departmental cooperation.

Ms. Xu addressed several cases of successful smart customer service systems. In the first, a commercial bank’s credit card center was transformed over 5 years from limited smart customer service to effective marketing, with a doubling of customers and significant profit growth. At the same time, around 10% of the card center staff transitioned to AI practice. In the second, a technology giant active in more than 160 countries and regions used the AI+ Contact Center with precise and unified knowledge services to handle the internal office needs of the company’s global employees.

Ms. Xu emphasized how the success stories show that innovations realized by AI technology are developed by both supply and demand. Xiao-i and these innovative industry leaders create a win-win situation. The former provides technology, the latter provide demand, and the cooperation is tailor-made for the business needs. Ms. Xu called on corporate decision makers to be especially innovative in this era of artificial intelligence.

The audience were inspired by the examples and the changes brought about by AI technology, and expressed interest in combining AI technology with their existing contact center businesses.

About Xiao-i
Shanghai Xiaoi Robot Technology Co. Ltd (Xiao-i) is a leading AI company, specializing in multilingual natural language processing, deep semantic interaction, speech recognition, machine learning and other cognitive intelligence technologies. A pioneer in industrial AI applications, Xiao-i was established in Shanghai in 2001 and has developed into a market leader. Xiao-i serves over 1,000 large enterprises and government organizations and provides its open platform to over 100,000 small and medium-sized enterprises and developers.
Xiao-i has R&D centers in Shanghai, Guiyang & Nanjing, launching APAC headquarters in Hong Kong in 2018. Major investors include Alibaba Group, China Everbright and Haiyin Capital. Learn more at www.xiaoi.com/en/ and LinkedIn: www.linkedin.com/company/xiaoi/.

Business Collaboration and Media Enquiries:
Ms. Tracy Law,  tracy.law@xiaoi.com
Ms. Malina Yao,  malina.yao@xiaoi.com