Tag: IQPC

CX Asia Week 2024 Promises an Experience Revolution with Fresh Insights and Innovative Focus

CX Asia Week 2024, returning for its 12th edition, is set to redefine the customer experience landscape.

Jamie Tan, General Manager of IQPC Asia, aptly puts it, the event has solidified its position as the “must-attend” gathering for CX professionals. This year’s edition promises to be even more impactful, with a focus on personalisation and the transformative power of AI.

Qinthara Fasya, Conference Producer, envisions a future where customer journeys are as intimate as conversations with close friends. The event will delve deep into strategies to achieve this level of personalisation through micro-segmentation and the harnessing of generative AI.

Under the expert guidance of Chairperson Katja Forbes, the event is poised to deliver unparalleled value. Forbes emphasises the importance of this year’s theme, “Experience Revolution: Design the Journeys Customers Crave,” in addressing the evolving CX landscape. With a rich program featuring industry leaders, interactive workshops, and networking opportunities, CX Asia Week 2024 is set to be a catalyst for innovation and growth in the region.

New CX Experts Take the StageFor the first time, over 60% of the presenting CX experts will be new faces, bringing fresh perspectives from:

LinkedIn Top Voice for AI: Dominique Rose Van-Winther, Chief AI Evangelist, Chief Executive Officer, Final Upgrade AIMay Chin, Head of Product Growth & Analytics, ZALORATeeraphol Ambhai, Head of Search Experience – Martech, Bumrungrad International HospitalKirk Chua, Customer Service Lead, Associate General Manager, Airport Operations Services, Changi Airport GroupGina Lim, Head of Customer Experience, AIG Asia Pacific Insurance

Unveiling New and Exciting FeaturesNew this year is the Knowledge Immersion Visit to Changi Experience Studio and NCS Office. Attendees can also delve into a Focus Day on Gen AI and Human Touch, optimising customer touchpoints, and exploring the link between employee and customer satisfaction.

Join us to network, learn, and shape the future of CX. Visit www.cxasiaweek.com to learn more about the event!

About IQPC & CX Asia

IQPC is a global leader in business-to-business events, offering a dynamic mix of online and offline platforms for executives across industries. CX Asia Week, an IQPC event, has established itself as the premier gathering for Asia’s customer experience leaders. For twelve years, it has brought together industry experts to share insights, foster connections, and drive innovation in delivering exceptional customer experiences.

Media Contact: 
Suhailah Ishak 
Marketing Manager – CX Asia  
Email: suhailah.ishak@iqpc.com.sg

CX Asia Excellence Awards 2024 Opens – Submit Your Entry and Be Recognised as a CX Leader!

Calling all customer experience (CX) champions in Asia! The CX Asia Excellence Awards 2024 is now open for submissions, marking its 10th year of celebrating the best-in-class CX practices across the region.

Showcase your innovative CX strategies and gain global recognition. The awards shine a spotlight on transformative approaches and commend the achievements of individuals and organisations within the vibrant Asian CX community.

This year, we’re excited to introduce four new categories:

  • Best Use of Data & Customer Insights
  • Best Use of Artificial Intelligence
  • Best Use of Intelligent Chatbots
  • Best Use of MarTech

Highlight your commitment to exceptional CX. Submit your entries by 7 June 2024 across 14 diverse categories, including Omni-Channel Experience, Employee Experience, Contact Centre, Digital Experience, and more. Entry is completely free and open to organisations and individuals across Asia.  Visit cxasia-awards.com to learn more about the categories, eligibility criteria, and download the official brochure.

Winners will be announced at the CX Asia Excellence Awards Ceremony, taking place on 20th November during CX Asia Week 2024. Themed Superheroes this year, the CX Asia Awards Ceremony offers the perfect opportunity to network with industry leaders, share best practices, and celebrate your team’s remarkable achievements alongside your fellow CX champions.

2023 Awards: Celebrating Excellence in CX

2023 saw exceptional submissions showcasing the power of innovative CX strategies. We extend a warm congratulations to all the winners who set the bar high across various categories, including:

Gold Award Winners:

  • Best Brand Experience & Best Social Media Experience: Bumrungrad International Hospital
  • Best Employee Engagement: United Overseas Bank
  • Best Use of Mobile: AIA Indonesia
  • Best Use of CX Technology: Shell Aviation Limited
  • CX Vendor Excellence: Jio Haptik Technologies Ltd
  • Best Contact Centre: DHL Express (Malaysia) Sdn Bhd
  • Best CX Personality: Trust Bank Singapore
  • Best Omni-Channel Experience: Income Insurance Limited
  • Best Customer Experience Team: Indosat Ooredoo Hutchison
  • Best Customer Experience: AIA Group

Unleash your CX superpowers and submit your entries today!

About IQPC 

At its core IQPC is a global business to business event company that has embraced the digital age. We are the go-to source for online and offline events, information, education, networking, and promotion for executives across industries.  

About CX Asia 

CX Asia has been the go-to hub for Asia’s CX leaders for 12 years. This platform connects the industry’s best, offering insights, connections, and learning through conferences, awards, and valuable content. Senior customer experience, service, insight, digital and marketing decision makers have gathered to dive deep into best practices, explore innovations, and celebrate regional excellence – all designed to help deliver incredible customer experiences and become truly customer-centric.

Media Contact: 
Suhailah Ishak Marketing Manager – CX Asia  
Email: suhailah.ishak@iqpc.com.sg

Awards Contact:
Jeannette Seet
Email: cxasiaawards@iqpc.com.sg

Positioning Asia’s Shared Services as Engines of Transformation and Innovation

The 27th edition of Shared Services & Outsourcing Week Asia 2024 held in Singapore from 15 to 18 October 2024, promises to focus on solidifying Asia’s competitive advantage in the global Shared Services map.

The shared service industry in Asia has seen an upwards trajectory with the market size expected to grow at a compound annual growth rate of 23.7% by 2028 – especially as automation and digital transformation reshape the landscape of shared services in Asia. Based on a recent survey, 88% of SSOs in Asia are planning to accelerate their digital transformation efforts. Coupled with that, the increased cost-to-serve, complex geopolitical affairs and recent entry of Generative AI have forced SSOs and GBSs to rethink their strategy.

The 27th Asian Shared Services & Outsourcing Week 2024 is committed to congregate the region’s shared services thought leaders, decision makers, influencers, across various functions such as IT, HR, Procurement, Strategy, Operations, and many more.

Ms Krishna Mawani, Conference Director of SSOW Asia, shared that “We have been putting together the SSOW Asia series for 26 years now, and year on year we hear how the shared service industry has significantly evolved. Being at the forefront of the industry, we have witnessed the growth of the region’s shared service centres and their evolution from providing traditional, transactional services to core business support – and we know this has not been an easy journey. We salute all shared services and GBS leaders in the industry for their tenacity and ability to dynamically adapt to these changing requirements and needs. 2024 will no doubt be an interesting year for everyone, and we look forward to welcoming our leaders back with us in October 2024.”

27th Asian Shared Services & Outsourcing Week 2024, the #1 Regional Shared Services Event spanning across four action-packed days, is proud to present an ensemble of 50+ distinguished speakers and an impressive 140+ regional shared services thought leaders. On top of the 2-day jammed-packed conference lineup with keynote speakers, the event also features an exclusive pre-conference guided site visit – for attendees to experience first-hand how world-class Shared Services Centers operate. Plus, a post-conference SSON Masterclass day, bringing Asia’s SSO & GBS leaders together to examine today’s most pressing issues on Diversity, Equality & Inclusion (DEI) and Intelligent Automation.

Importantly, SSON’s Shared Services & Outsourcing Impact Asia Awards will be taking place on the evening of the Main Conference Day 1 on 16 October 2024. This is a globally recognised, annual industry awards ceremony, which honours and celebrates SSOs and service delivery teams who have exceeded industry standards in their SS&O initiatives.

For businesses seeking to showcase their technological solutions and services, 27th Asian Shared Services & Outsourcing Week 2024 is now open for sponsorship opportunities –thought leadership slots and booths. Sponsors will have exclusive opportunities to demonstrate thought leadership and engage with Shared Services leaders in the region. Act quick, as slots are limited. View sponsorship guide here: https://bit.ly/SSOWAsia2024Guide

For Shared Services & GBS professionals looking to attend to gain insights and learn best practices from case studies and panel discussions, early bird tickets are available for a limited time, so act fast to take advantage of discounted rates. Additionally, we are pleased to offer team discounts of up to 40% for group bookings, making it easier for your entire team to attend and benefit from this transformative experience together.

Don’t miss out on this opportunity and purchase your tickets now: https://www.ssonetwork.com/events-ssowasia/srspricing

About IQPC

At its core IQPC is a global business to business event company that has embraced the digital age. We are the go-to source for online and offline events, information, education, networking, and promotion for executives across industries.

About SSON

SSON has been running conferences in Asia for 20+ years and has seen the market move from single function transactional centres to complex global business services. Through our network, we are seeing a market poised and ready to transform. As the leading shared services & outsourcing platform, we can help you meet your specific business goals and objectives through a variety of fully customizable products and packages.

Media Contact:
Joyce Sng
Senior Marketing Manager
IQPC Asia Pte Ltd
joyce.sng@iqpc.com.sg

Delivering Value Above and Beyond through Proactive Service in Customer Contact Functions

Customer Contact Week Asia 2024 is already in its 15th year running. Against a backdrop of global economic uncertainties, dealing with dynamic customer demand and rapid change in the marketplace pose significant challenges for Customer Contact Functions and Engagement Hubs. The region’s Customer Service, Operations and Contact Centre leaders also deal with the added nuance of cultural differences in a centralised hub, making the delivery of seamless service difficult.

The need to deliver added value through this customer engagement hubs has never been greater, as leaders manage a balancing act of investing in growth while dealing with evolving customer demands; and the customer operations team must have sufficient flexibility to scale according to demand and deliver proactive service.

CCW Asia 2024 is committed to congregate leading contact centre, customer support, customer service, customer operations, and customer care professionals to deliver value above and beyond through proactive service.

Ms Jamie Tan, General Manager of IQPC Asia, shared that “We have been putting together the CCW Asia series for 15 years now, and year on year we hear how customers’ expectations have evolved. Being at the forefront of the Customer Contact scene, we have witnessed the growth of Customer Contact Centres and Engagement Hubs – and we know this is no easy feat. We salute all Customer Contact leaders in the industry for their tenacity and ability to dynamically adapt to these changing requirements and needs. 2024 will no doubt be an interesting year for everyone, and we look forward to welcoming our leaders back with us in July 2024.”

CCW Asia 2024, the #1 Regional Customer Contact Event spanning four action-packed days, is proud to present an ensemble of 50+ distinguished speakers and an impressive 100+ Customer Care, Customer Service, Customer Operations regional leaders and decision makers at the event. On top of the 2-day jammed-packed conference lineup with keynote speakers, the event also features a pre and post conference workshop on trending topics such as ‘Measuring and Optimising Contact Centre Performance’ and ‘Intelligent Chatbots and Beyond” respectively.

For businesses seeking to showcase their technological solutions and services, CCW 2024 is now open for sponsorship opportunities, offering thought leadership slots and booths. Sponsors will have exclusive opportunities to demonstrate thought leadership and engage with decision-makers in the Customer Care, Service, Operations space. Act quick, as slots are limited. View sponsorship guide here: https://rb.gy/c2f277 

For Customer Care, Service, Operations professionals looking to attend and gain insights and learn best practices from case studies and panel discussions, early bird tickets are available for a limited time, so act fast to take advantage of discounted rates. Additionally, we are pleased to offer team discounts of up to 45% for group bookings, making it easier for your entire team to attend and benefit from this transformative experience together.

Don’t miss out on this opportunity and purchase your tickets now: https://www.customercontactweekdigital.com/events-customercontactweekasia/srspricing

About IQPC

At its core IQPC is a global business to business event company that has embraced the digital age. We are the go-to source for online and offline events, information, education, networking, and promotion for executives across industries.About SSONSSON has been running conferences in Asia for 20+ years and has seen the market move from single function transactional centres to complex global business services. Through our network, we are seeing a market poised and ready to transform.  As the leading shared services & outsourcing platform, we can help you meet your specific business goals and objectives through a variety of fully customizable products and packages. Media Contact:Joyce SngSenior Marketing Manager IQPC Asia Pte Ltdjoyce.sng@iqpc.com.sg

Shared Services and GCC Week India 2024: Powering India’s Global Capability Centres with AI-Driven Transformation & Innovation

Following a successful inaugural Shared Services and GCC Week India this year, SSON Network (Asia) is proud to bring back the second edition of India’s leading Shared Services and GCC Summit. Shared Services and GCC Week India 2024 is set to take place from 16-19 April 2024 in Bangalore, India.

Having navigated a pandemic, a recession, and political unrest, multinational corporations continue their race to the top with the help of robust shared services. The Indian shared services market is growing at a fast pace – the total number of GCC’s in India is to reach 2400 by 2030 with 4.5 million employed across these centres. With a jump by 115% in new GCC set ups, the focus has shifted from cost arbitrage to value arbitrage. The future belongs to those who can harness ‘digital’ and turn that into a competitive opportunity. 

Shared Services and GCC Week India 2024 is dedicated to gather the country’s top GCC leaders and technology experts to discuss how to drive industry growth and enable India on its path as a key delivery hub to support global operations.

This unparalleled event spanning four action-packed days, is proud to present an ensemble of 50+ distinguished speakers and an impressive 80+ GCC leaders and decision makers at the event. Featuring two leading GBS’ site visits pre-conference, followed by two days of jammed-packed conference lineup, and concluding with a post-conference masterclass on ‘Designing & Sustaining your Organisation’s Intelligent Automation Ecosystem’.

Ms Krishna Mawani, Conference Director of Shared Services and GCC Week India 2024, shared that “India’s ability to spearhead digital transformation mandates, its hub of next-generation talent and the combination of innovation and scale will place India at the heart of global sourcing strategies”.

She also added that “Solution providers need to assist their clients in scaling their operations and managing this evolving ecosystem collaboratively is becoming a strategic imperative.”

For businesses seeking to showcase their technological solutions and services, Shared Services and GCC Week India 2024 is now open for sponsorship opportunities, offering thought leadership slots and booths. Sponsors will have exclusive opportunities to demonstrate thought leadership and engage with decision-makers in the Shared Services and GCC space.

For Shared Services practitioners looking to attend and gain insights from case studies and panel discussions, early bird tickets are available for a limited time, so act fast to take advantage of discounted rates. Additionally, we are pleased to offer team discounts of up to 45% for group bookings, making it easier for your entire team to attend and benefit from this transformative experience together.

Be a driving force in shaping the future of Shared Services and GCC in India. Purchase your tickets now and explore the latest trends, strategies, and innovations at Shared Services and GCC Week India 2024. View the full agenda at https://www.ssonetwork.com/events-ssoindia/agenda-mc?-ty-b

About IQPC

At its core IQPC is a global business to business event company that has embraced the digital age. We are the go-to source for online and offline events, information, education, networking, and promotion for executives across industries.About SSONSSON has been running conferences in Asia for 20+ years and has seen the market move from single function transactional centres to complex global business services. Through our network, we are seeing a market poised and ready to transform.  As the leading shared services & outsourcing platform, we can help you meet your specific business goals and objectives through a variety of fully customizable products and packages. 

Media Contact:
Joyce SngSenior Marketing Manager
IQPC Asia Pte Ltd
joyce.sng@iqpc.com.sg

Unlocking the Power of Collaboration: Chief Customer Officers (CCO) & Enterprise Leaders Summit 2024 Empowers Cross-Functional Transformation

The Chief Customer Officers (CCO) & Enterprise Leaders Summit 2024, happening in Singapore from 25-28 March, is set to unlock the power of collaboration, fostering cross-functional transformation within enterprises. Expect dynamic insights and actionable strategies for driving customer-centric innovation and digital integration at the forefront of business operations.

Amidst the rapidly shifting tides of the global economy and the dynamic technological landscape, the imperative for enterprises to prioritize a digital-first, customer-centric approach has become more pressing than ever. The intricate nature of integrating technology within business operations necessitates seamless collaboration among cross-functional teams, highlighting the paramount significance of fostering a holistic and unified organizational culture.

Recognizing this pressing need, the Chief Customer Officers (CCO) & Enterprise Leaders Summit is poised to convene a prestigious congregation of thought leaders and internal change agents dedicated to spearheading the paradigm shift necessary for comprehensive customer transformation. This distinguished summit is strategically designed to serve as a pivotal forum for collaborative discourse and actionable insights, catering to an array of cross-functional executives encompassing roles such as Customer, Data, Digital, Technology, Marketing, and Operations.

“Effective cross-functional collaboration is the bedrock of successful enterprise transformation in today’s dynamic business environment,” affirms Jamie Tan, General Manager of IQPC Asia. “The Chief Customer Officers (CCO) & Enterprise Leaders Summit is committed to fostering an ecosystem of collaboration and knowledge-sharing that is essential for enterprises looking to pave the way for a digital-first, customer-first future.”

The highly anticipated summit is scheduled to take place from 25- 28 March 2024, serving as a definitive precursor to the forthcoming The Customer Show Asia expo, scheduled for March 2025. This summit will feature 40+ C-Suite speakers, 9 interactive discussion groups, and 8 modules focusing on critical transformation strategies, including but not limited to:

  • Digital Transformation in a High-Tech World
  • Data: Connecting the Dots Enterprise-Wide
  • The Rise of Phygital Experience
  • The Rise of Gen Z
  • Cross-Functional Accountability for Customer Strategies
  • Game-Changing Innovation for Real-Time Customer Interactions
  • Leveraging Internal Champions for Customer Transformation
  • AI-Driven Customer Transformation

With its exclusive focus on dismantling operational silos and driving tangible, enterprise-wide transformation, the Chief Customer Officers (CCO) & Enterprise Leaders Summit promises to be a pivotal juncture for business leaders aiming to navigate the intricacies of the modern customer landscape.

For more information and to download the agenda, please visit the official event website at www.cxnetwork.com/events-ccoandenterpriseleaderssummit/agenda-mc.

Don’t miss the opportunity to bring your team members along and enjoy up to 45% discount. Register now to secure your seats at this transformative event: www.cxnetwork.com/events-ccoandenterpriseleaderssummit/srspricing