Tag: EDX

EDX Launches New Strategy Forum for Customer Experience

As a final event for 2022, EDX will launch the pilot CX Leaders Strategy Forum Philippines on 17 November 2022 at the Diamond Hotel Philippines. In this event, at least 120 Filipino companies will attend the one-day event to collaborate, discuss, strategise and find the right customer experience solution.

Each delegate will have the opportunity to participate in three roundtable discussions, two plenary sessions, one fireside chat, one panel discussion and five networking sessions. The roundtables, or EDXchange sessions as EDX calls them, will be attended by 18 delegates and moderated by industry and technology experts.

Technology companies offering solutions for customer data management, customer engagement, digital commerce, workflow and collaboration, content management, omnichannel and optimisation are welcome to sponsor the event. Interested parties can apply by email to jpears@edxevents.com or jim@edxevents.com.

The strategy forum is a by-invitation only although interested CX Leaders may request an invitation via Request Invitation — CX Leaders Strategy Forum Philippines (edxevents.com): https://cxleaders.edxevents.com/request-invitation/.

Prizes, Happy Hour Awaits Participants of #DXLeadersPH2022

DX Leaders, the two-day hybrid event on August 24-25, 2022, is packed with chances to influence the digital environment of Philippine businesses, but enjoyment and entertainment will also take up some room.

Logitech is the official prize sponsor of the DX Leaders Quest on August 24 at the Diamond Hotel Philippines. Two lucky participants will take home Logitech Wired Zone and the Bria Ultra HD Business Webcam via a raffle draw. All participants who finish the three DX Leaders Quest challenges will be eligible for the raffle draw.

EDX prepared cool prizes to be given away to the top three DX Leaderboard winners. All the participants have to do is to simply engage through the virtual platform and points will be automatically rewarded for every action made.

1st prize is an Amazon Kindle E-reader 10th Generation
2nd prize is a B. Coffee Starter Kit
3rd prize is a Google Chromecast 4
And a bonus prize will be given to the LinkedIn post on August 25 with the highest number of engagements using #DXLeadersPH2022.

Given the weight of the discussions of the two-day event, live performance of Praising Vibes Duo on Day 1 and Winegums Unplugged on Day 2 will lighten up the mood in the afternoon.

Modern Companies Cannot Afford to Ignore the Digital Transformation

Digital transformation is an absolute necessity today. Especially for small businesses, it has become indispensable. A few years ago, digital transformation was thought to give businesses a competitive edge. Now it’s a fight for survival. We interviewed Dennis Crimen, ICT Head at Philippine Airasia, on how mobility services enabled by digital transformation are reshaping the commercial environment. Anywhere working models and on-demand decision-making have become possible thanks to mobility services. People no longer have to report to the office to do their tasks. They can work anywhere. Through technological outputs that streamline their operations and allow employees to access platforms that were once inaccessible to the public internet, modern technologies are impacting mobility in the post-Covid era. Employees now have the opportunity to connect and simultaneously adhere with government-mandated security requirements. Using the public internet to access assets comes with some concerns. User behaviour has a big impact on security. Regardless of how secure the systems are, a simple mistake like opening a phishing email can make the situation worse. Mr. Crimen advised users to be careful when accessing information to prevent the loss of sensitive company and personal data.

Francisco “Kiko” Castillo, Senior Vice President and Chief Information Officer of Maynilad Water Services, Inc. discussed how to use modern data integration technologies to achieve business results in our conversation with him. He began by describing how integrating data analytics and technologies is different in terms of methodology from building transactional systems. According to him, you need to allow sufficient time for data cleansing, which typically takes up 60% of the project time. Applying the right methodology and conducting pilot testing are the next steps. A leader of IT will eventually have to learn how to deal with these aspects. Kiko believes that deciding what to accomplish is the most important component to consider when looking at data integration platforms. Other factors include the data sources in the various systems, the types of data sources, and the identities that are used consistently across all sources.

On August 24-25, more than 100 digital transformation leaders will gather in the Philippines to discuss the key trends and challenges of a hybrid future. As part of its commitment to connecting transformational leaders, EDX is hosting the DX Leaders Strategy Forum Philippines 2022, a two-day hybrid event that will highlight partnerships between technology providers and end users to shape the digital future of Philippine businesses.

Using Predictive Analytics For Better Hybrid IT Decision Making

In today’s digital world, the emergence of predictive analytics tools provides an unparalleled opportunity to proactively anticipate and reduce risks. It contributes in presenting a clear picture of how system alterations influence IT operations, security, and compliance as the volume of IT processes grows in complexity. It is critical to use technology in new and more efficient ways, whether in cloud or traditional systems according to Mr. Rey Lugtu of Hungry Workhorse. He added that predictive analytics provide the power to tackle problems before they have a negative impact on the business. Initially, implementing predictive analytics necessitates specialised skill sets, as well as costly instrument replacement and updates. Predictive analytics provides great scalability, cutting costs significantly through interruption avoidance with fewer operation people, and a substantial ROI in the long term.

Operations analytics entails continuously monitoring IT systems to gather, analyse, and interpret data from various IT operational sources. Mr. Lugtu recommends centralising data sources to be a single virtual or logical source, even if they are technically large or proper databases; moving to databases that support predictive analytics while keeping the correct requirements in mind in future plans; and embedding predictive analytics in applications to help in building novel applications and significantly improving existing applications.

Mr. Rey Lugtu will facilitate an EDXchange session at the DX Leaders Strategy Forum Philippines on August 24-25, 2022. To join his roundtable, invitations are requested at Request Invitation – DX – Philippines 2022 (edxevents.com) (https://philippines2022.edxevents.com/request-invitation/).

We need to talk about cybersecurity in hybrid IT

It is imperative to take the required measures and have the appropriate protections in any hybrid work environment due to the rise in the usage of personal devices for work, network access through insecure connections, and targeted phishing efforts. The danger of a breach will grow with the adoption of a hybrid working model, even with appropriate cybersecurity safeguards for remote workers in place.

Mr. Chito Jacinto, Vice President of ISOG and Board Member of ISACA Manila, gave some of his insights on growing cybersecurity in a hybrid environment. In our interview, he used the banking industry as an example of how organisational structures and accountability must adapt in order to scale up cybersecurity. As the most highly regulated business in the world, rising regulatory fragmentation can be seen not just from banking regulators but also from overall governmental authorities, making these institutions more exposed to cyber attacks. Mr. Jacinto advised that instead of a fragmented approach by concerned or operational units, a unified organisational or bank-wide strategy in response to cybersecurity-related requirements is required.

According to him, a hybrid workplace poses hazards since present IT infrastructures were not built to meet the demands of a hybrid workplace, let alone a totally remote operation. This creates a situation in which multiple users, including both hardware and software security technologies, are not under the authority of the organisation’s network.

Mr. Chito Jacinto will facilitate an EDXchange session at the DX Leaders Strategy Forum Philippines on August 24-25, 2022. To join his roundtable, invitations are requested at Request Invitation – DX – Philippines 2022 (edxevents.com) (https://philippines2022.edxevents.com/request-invitation/).

EDX Events Presents DX Leaders Malaysia 2022

EDX Events presents virtual DX Leaders Strategy Forum Malaysia on 18-19 May 2022, featuring Malaysia’s top digital leaders.

EDX Events is proud to bring DX Leaders Strategy Forum Malaysia for the second time. DX Leaders Strategy Forum Malaysia will encourage high-level conversations from the industry’s senior level executives about the most innovative solutions to help companies transform their end-to-end customer experience, workforce productivity, and operational value addition.

Attendees can expect to hear successful case studies and request demos from Boomi, Crowdstrike, ManageEngine, Freshworks, and Radiant/Genesys as they co-facilitate EDXchange sessions.

Invited to lead at the EDXchange sessions are Tze Phe Tee of Wasco Energy Group of Companies, Kashif Khan of Standard Chartered Bank, See Nee Lee of Flextronics, Yong Howe Chua of UEM Edgenta Berhad, Kong-wei Lye of Airasia, Byron Fernandex of TDCX, Tomasz Gersberg of Axiata, Raymond Devadass of Daythree, James Thang of UCSI Group, and Encik Shamsul Izhan Abdul Majid of Malaysian Communications and Multimedia Commission.

EDX Events would like to thank ASEAN CIO and ACN Newswire as their respective association and media partners.

Be a part of the strategy forum that will shape the hybrid era, invitations are requested at Request Invitation – DX – Malaysia 2022 (edxevents.com)

EDX Events also presents an online community for digital leaders to review emerging technologies, lead transformations, and connect ideas to achieve digital excellence and resiliency in Southeast Asia.

Join DX Leaders Community at https://lnkd.in/gfHBwTN6